Retail Bank Branch Manager: Lead Sales & Service in Tembisa

Placements24; Gauteng; On-site; ZAR 600,000 - 980,000; Full time

Benefits offered by this job

Competitive salary package

Medical and dental insurance

Pension fund contribution

Professional development opportunities

Job summary

Placements24 seeks a Retail Bank Manager to lead a branch in Tembisa, Gauteng, driving sales, service excellence, and compliance. This role requires strategic thinking, strong leadership, and a focus on building a high-performing team of tellers, CSRs, and personal bankers.

The successful candidate will foster a customer-centric culture, manage budgets, ensure regulatory adherence, and grow the branch’s client base in the local market.

Qualifications

• Bachelor's degree in Business Administration, Finance, Marketing, or related field.
• Minimum of 5 years in retail banking with 2–3 years in a supervisory role.
• Proven ability to manage branch operations and achieve sales and service targets.
• Strong leadership, communication, and conflict-resolution skills.
• Excellent regulatory knowledge and proficiency with banking software/CRM.

Responsibilities

• Oversee daily branch operations ensuring efficiency, security, and compliance.
• Develop and implement plans to achieve branch sales targets and profitability.
• Lead, coach, and develop tellers, CSRs, and personal bankers.
• Foster strong customer relationships and resolve complex issues.
• Manage branch budget, control expenses, and allocate resources.
• Conduct regular performance reviews and provide feedback to staff.
• Identify business opportunities within the local market to expand client base.
• Promote a sales-oriented culture while adhering to policies and ethics.

Skills

Leadership

Retail banking

Regulatory compliance

Team motivation

CRM software

Customer service excellence

Analytics / financial data

Education

Bachelor's degree in Business Administration/Finance/Marketing

Tools

Banking software

CRM systems

Job description

Placements24 seeks a Retail Bank Manager to lead a branch in Tembisa, Gauteng, driving sales, service excellence, and compliance. This role requires strategic thinking, strong leadership, and a focus on building a high-performing team of tellers, CSRs, and personal bankers.

The successful candidate will foster a customer-centric culture, manage budgets, ensure regulatory adherence, and grow the branch’s client base in the local market.