Retail Bank Manager

Placements24; Gauteng; On-site; ZAR 600,000 - 980,000; Full time

Benefits offered by this job

Competitive salary package

Medical and dental insurance

Pension fund contribution

Professional development opportunities

Job summary

Placements24 seeks a Retail Bank Manager to lead a branch in Tembisa, Gauteng, driving sales, service excellence, and compliance. This role requires strategic thinking, strong leadership, and a focus on building a high-performing team of tellers, CSRs, and personal bankers.

The successful candidate will foster a customer-centric culture, manage budgets, ensure regulatory adherence, and grow the branch’s client base in the local market.

Qualifications

• Bachelor's degree in Business Administration, Finance, Marketing, or related field.
• Minimum of 5 years in retail banking with 2–3 years in a supervisory role.
• Proven ability to manage branch operations and achieve sales and service targets.
• Strong leadership, communication, and conflict-resolution skills.
• Excellent regulatory knowledge and proficiency with banking software/CRM.

Responsibilities

• Oversee daily branch operations ensuring efficiency, security, and compliance.
• Develop and implement plans to achieve branch sales targets and profitability.
• Lead, coach, and develop tellers, CSRs, and personal bankers.
• Foster strong customer relationships and resolve complex issues.
• Manage branch budget, control expenses, and allocate resources.
• Conduct regular performance reviews and provide feedback to staff.
• Identify business opportunities within the local market to expand client base.
• Promote a sales-oriented culture while adhering to policies and ethics.

Skills

Leadership

Retail banking

Regulatory compliance

Team motivation

CRM software

Customer service excellence

Analytics / financial data

Education

Bachelor's degree in Business Administration/Finance/Marketing

Tools

Banking software

CRM systems

Job description

About the Role

Our client, a prominent banking group, is seeking an accomplished and customer-focused Retail Bank Manager to lead their branch operations in Tembisa, Gauteng. This leadership position requires a strategic thinker with a proven track record in managing branch performance, driving sales, and delivering exceptional customer service. The ideal candidate will be adept at motivating a team, fostering a positive branch culture, and ensuring compliance with all banking regulations. This role is crucial for maintaining our client's strong presence in the Tembisa community.

Key Responsibilities

• Oversee daily branch operations, ensuring efficiency, security, and regulatory compliance.
• Develop and implement strategic plans to achieve branch sales targets and profitability goals.
• Lead, coach, and develop a team of banking professionals, including tellers, customer service representatives, and personal bankers.
• Foster strong customer relationships, resolve complex issues, and ensure a high level of customer satisfaction.
• Manage branch budget, control expenses, and optimize resource allocation.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Identify business development opportunities within the local market to expand the bank's client base.
• Ensure the branch adheres to all company policies, procedures, and ethical standards.
• Promote a sales-oriented culture focused on meeting customer financial needs.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 5 years of experience in retail banking, with at least 2-3 years in a supervisory or management capacity.
• Proven ability to manage branch operations and achieve sales and service targets.
• Strong leadership, team-building, and motivational skills.
• Excellent understanding of banking products, services, and regulatory requirements.
• Exceptional interpersonal, communication, and conflict-resolution abilities.
• Demonstrated ability to analyze financial data and make sound business decisions.
• Proficiency in banking software and CRM systems.
• A strong commitment to customer service excellence and ethical conduct.

Benefits

• Our client offers a competitive salary package commensurate with experience, along with performance-based incentives.
• Benefits include comprehensive medical and dental insurance, a substantial pension fund contribution, and opportunities for ongoing professional development.
• The bank provides a supportive and challenging work environment, encouraging career growth within the organization.

This role is based at our client's branch in Tembisa, Gauteng, offering a stable and impactful career in community banking.