Branch Manager: Lead Growth, Service & Compliance

Placements24; LegKraal Gate; On-site; ZAR 700,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical aid

Retirement fund

Training & career advancement

Team culture

Job summary

Placements24 is assisting in recruiting a Branch Manager for a well-established community bank in Mahikeng, North West. The role focuses on leading daily branch operations, driving sales, managing staff, and delivering exceptional customer service to strengthen client relationships and meet business targets.

The ideal candidate will have strong leadership, deep understanding of banking operations, and a passion for service excellence, with experience in regulatory compliance and risk management.

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• Minimum of 5 years of banking operations experience.
• 2+ years in supervisory or management role.
• Proven track record of achieving sales targets.
• Knowledge of North West region is advantageous.

Responsibilities

• Manage all aspects of branch operations, including staff supervision, scheduling, and performance management.
• Drive branch sales performance by setting targets, coaching staff, and implementing sales strategies.
• Ensure delivery of excellent customer service, resolving client issues effectively.
• Oversee daily branch transactions, cash management, and security procedures.
• Promote and sell the bank's products and services to existing and prospective customers.
• Develop and maintain strong relationships with customers and the local business community.
• Ensure compliance with banking regulations, policies, and procedures.
• Identify opportunities for branch growth and business development.
• Train and mentor branch staff, fostering a positive and productive work environment.

Skills

Leadership

Staff management

Sales targets

Customer service

Communication

Banking operations

Education

Bachelor's degree in Business Administration/Finance

Tools

Banking software

Job description

Placements24 is assisting in recruiting a Branch Manager for a well-established community bank in Mahikeng, North West. The role focuses on leading daily branch operations, driving sales, managing staff, and delivering exceptional customer service to strengthen client relationships and meet business targets.

The ideal candidate will have strong leadership, deep understanding of banking operations, and a passion for service excellence, with experience in regulatory compliance and risk management.