Retail Associate: Expert Customer Service & POS Pro

Clicks Group Limited; Plettenberg Bay; On-site; ZAR 112,000 - 167,000; Full time

Job summary

Clicks Group Limited is seeking a friendly, customer‑facing team member for in-store operations. You will handle cash, promote promotions and clubcard loyalty, and ensure accurate sales procedures at the point of sale.

The role emphasizes delivering great customer service, maintaining store standards, and staying informed about product ranges and promotions to assist customers effectively.

Qualifications

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment, including clubcard rewards.
• To ensure the safe handling of cash at all times.
• To promote the Clicks clubcard and enrol new members to meet targets.
• To make customers aware of promotions to drive sales and customer satisfaction.
• To deliver superior customer service as a brand ambassador with a friendly, professional demeanour.
• To maintain merchandising and housekeeping duties according to store standards.
• To support company vision to be the customers' first choice health and beauty retailer.
• To stay updated on products, ranges, promotions and events to provide accurate information to customers

Skills

Planning and organising

Problem-solving

Customer orientation

Relating and networking

Following instructions

Delivering results

People skills

Persuading and influencing

Coping with pressure

Teamwork

Education

Grade 12 – Maths 50%

Grade 12 – English 50%

Retail/FMCG knowledge desirable

Job description

Clicks Group Limited is seeking a friendly, customer‑facing team member for in-store operations. You will handle cash, promote promotions and clubcard loyalty, and ensure accurate sales procedures at the point of sale.

The role emphasizes delivering great customer service, maintaining store standards, and staying informed about product ranges and promotions to assist customers effectively.