Retail POS & Customer Service Associate

Clicks Group Limited; Sandton; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Clicks Group Limited seeks a cashier/ops assistant to support point-of-sale activities and merchandising in store. You will handle scanning, payments and clubcard enrollments, while promoting promotions to customers and delivering friendly service as a brand ambassador.

Maintain accuracy in cash handling, uphold store standards and stock procedures, and assist with promotions and customer inquiries to ensure a positive shopping experience and repeat visits.

Qualifications

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Responsibilities

• Execute all POS operational activities efficiently.
• Maintain accuracy when scanning merchandise and collecting payment, including clubcard enrollments.
• Ensure safe cash handling at all times.
• Promote Clicks' clubcard and enroll new members.
• Inform customers about promotions to drive sales.
• Deliver superior customer service as a brand ambassador.
• Maintain merchandising and housekeeping to store standards.
• Support the company's vision to be customers' first choice health and beauty retailer.
• Maintain updated knowledge on products, ranges, promotions and events.

Skills

Planning

Problem-solving

Customer orientation

Relating & networking

Following instructions

Delivering results

Teamwork

Persuasion

Pressure handling

Education

Grade 12 maths 50% and English 50%

Job description

Clicks Group Limited seeks a cashier/ops assistant to support point-of-sale activities and merchandising in store. You will handle scanning, payments and clubcard enrollments, while promoting promotions to customers and delivering friendly service as a brand ambassador.

Maintain accuracy in cash handling, uphold store standards and stock procedures, and assist with promotions and customer inquiries to ensure a positive shopping experience and repeat visits.