Retail Associate: Customer Service & POS Specialist

Clicks Group Limited; Sandton; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Clicks Group Limited is seeking a store operations professional to execute all POS activities, handle cash securely, and promote clubcard enrollment at the tills. You will uphold merchandise standards and deliver friendly, professional service to customers.

The role emphasizes accurate cash handling, upselling promotions, and maintaining knowledge of products, ranges and events to assist customers effectively.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment
• Desirable: Maths 50% and English 50% at Grade 12 level

Responsibilities

• Efficiently execute all operational activities at the point of sale.
• Maintain accuracy when scanning merchandise and collecting payments, including clubcard rewards.
• Safely handle cash at all times.
• Promote the Clicks clubcard and enroll new members to achieve targets.
• Promote promotions to drive sales and ensure customers feel good and pay less.
• Provide superior customer service as a brand ambassador in-store.

Skills

Planning and organising

Problem-solving

Customer orientation

Relating and networking

Following instructions

Delivering results

Interpersonal skills

Persuading and influencing

Coping with pressure

Education

Grade 12 Maths and English

Job description

Clicks Group Limited is seeking a store operations professional to execute all POS activities, handle cash securely, and promote clubcard enrollment at the tills. You will uphold merchandise standards and deliver friendly, professional service to customers.

The role emphasizes accurate cash handling, upselling promotions, and maintaining knowledge of products, ranges and events to assist customers effectively.