Retail Assistant Store Manager - Sales & Service Leader

Clicks Group Limited; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clicks Group in Pretoria invites applications for an Assistant Store Manager at Clicks Mams Mall. You will report to the Store Manager and play a key role in driving sales, delivering service excellence and maintaining brand standards across the store.

Responsibilities include managing staff schedules, stock, merchandising and administration; executing promotions; guiding customer service initiatives to boost loyalty and club card participation; and supporting financial targets.

Qualifications

• Essential: Grade 12 (Maths 50% and English 50%)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 1 year in an assistant store management role or completion of the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Responsibilities

• Drive sales through promotions and cross-selling, and deliver superior customer service across the store.
• Efficiently manage stock, expenses, shrinkage, housekeeping and administration.
• Execute in-store visual merchandising to meet brand standards.
• Motivate and direct staff to achieve targets and manage duties in the Store Manager's absence.
• Maintain daily staff schedules in line with Labour policy and staffing models.
• Support customer service initiatives to boost loyalty and club card participation.
• Complete weekly time and attendance and employee records for HR.

Skills

Financial management

Merchandising

Customer service

Labour law

People management

Planning

Interviews

Education

Grade 12

Retail/Business degree

Job description

Clicks Group in Pretoria invites applications for an Assistant Store Manager at Clicks Mams Mall. You will report to the Store Manager and play a key role in driving sales, delivering service excellence and maintaining brand standards across the store.

Responsibilities include managing staff schedules, stock, merchandising and administration; executing promotions; guiding customer service initiatives to boost loyalty and club card participation; and supporting financial targets.