Retail Assistant Manager: Lead Sales & Service Excellence

Clicks Group Limited; South Africa; On-site; ZAR 210,000 - 270,000; Full time

Job summary

Clicks Group in Bizana Walk is seeking an Assistant Store Manager to support the Store Manager in driving sales and customer loyalty while ensuring efficient store operations.

The role focuses on achieving sales targets, maintaining brand standards and leading the store team in a busy FMCG environment. The position emphasises great customer service and compliance with policies and procedures.

Qualifications

• Essential: Grade 12 (Maths 50% and English 50%)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Responsibilities

• To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.

Education

Grade 12 (Maths 50% and English 50%)

Degree in Relevant Retail/Business Management

Job description

Clicks Group in Bizana Walk is seeking an Assistant Store Manager to support the Store Manager in driving sales and customer loyalty while ensuring efficient store operations.

The role focuses on achieving sales targets, maintaining brand standards and leading the store team in a busy FMCG environment. The position emphasises great customer service and compliance with policies and procedures.