Retail Assistant Store Manager — Drive Sales & Service

Clicks Group Limited

Soweto

On-site

ZAR 180,000 - 240,000

Full time

14 days+

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Job summary

Clicks Group Limited in Soweto is seeking an Assistant Store Manager to support the Store Manager in driving sales, delivering exceptional service and ensuring store compliance. The role focuses on achieving financial targets, in-store merchandising, staff scheduling, and executing promotional activities, while living the brand values.

The successful candidate will oversee store operations, lead a team, and ensure a consistent customer experience in a fast-paced retail environment.

Qualifications

Essential: Grade 12 (Maths 50% and English 50%)
Desirable: Degree in Relevant Retail/Business Management
Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Responsibilities

Drive and maximise sales through the execution of promotional activities and driving cross‑selling, up‑selling initiatives and superior customer service across the store team.
Efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
Execute in‑store visual merchandising, ensuring the in‑store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
Support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
Assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
Execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
Attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
Facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.