Retail Assistant Store Manager – Drive Sales & Service Excellence

Clicks Group Limited

Cape Town

On-site

ZAR 240,000 - 320,000

Full time

14 days+

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Job summary

Clicks Group in Cape Town is seeking an Assistant Store Manager to support the Store Manager in delivering service excellence and achieving sales targets. You will lead initiatives to grow customer loyalty, drive promotions, and ensure smooth store operations.

The role requires at least 2 years in an assistant store management role within retail/FMCG, a Grade 12, and ideally a relevant degree. You will report to the Store Manager and work to maintain brand standards and schedules.

Qualifications

Essential: Grade 12 (Maths 50% and English 50%).
Desirable: Degree in Retail/Business Management.
Minimum 2 years' experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Responsibilities

To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.