Restaurant Operations Leader: Service, Profit & Growth

Pedros Chicken; Wes-Kaap; On-site; ZAR 223,200 - 334,800; Full time

Job summary

A popular fast-food restaurant in South Africa seeks an experienced manager to oversee operations, ensure quality standards, and maintain customer service excellence. Key responsibilities include managing stock control, addressing customer complaints, and driving profit targets through staff motivation and effective team management. The ideal candidate has a minimum of 3 years' experience in restaurant and fast-food service, along with strong management and organizational skills.

Qualifications

• Minimum 3 years of restaurant and fast-food service experience.
• Knowledge of GAAP is advantageous.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Manage stock control, purchasing, and orders.
• Handle customer complaints to maintain service levels.
• Motivate staff to achieve profitability targets.
• Ensure compliance with health and safety regulations.

Skills

Management skills

Customer service

Organizational skills

Verbal communication skills

Job description

A popular fast-food restaurant in South Africa seeks an experienced manager to oversee operations, ensure quality standards, and maintain customer service excellence. Key responsibilities include managing stock control, addressing customer complaints, and driving profit targets through staff motivation and effective team management. The ideal candidate has a minimum of 3 years' experience in restaurant and fast-food service, along with strong management and organizational skills.