Restaurant Floor Supervisor

Placements24; Durban; On-site; ZAR 8,266,000 - 12,398,000; Full time

Benefits offered by this job

Staff meals

Discounts on food & beverages

Career growth opportunities

Fast-paced work environment

Tips potential

Job summary

Placements24 in Durban seeks a motivated Restaurant Floor Supervisor to lead the service team on the dining floor. You will ensure smooth operation, deliver excellent customer service, and uphold high standards of quality and presentation.

Join a reputable hospitality group focused on guest satisfaction and culinary excellence, with opportunities for growth in a fast-paced environment that values teamwork and a proactive approach.

Qualifications

• Experience as a supervisor or team lead in a restaurant setting.
• Strong understanding of restaurant operations and customer service best practices.
• Excellent leadership and team management abilities.

Responsibilities

• Supervise and coordinate daily restaurant floor operations, ensuring efficient service flow.
• Train, mentor, and manage front-of-house staff, fostering a positive team environment.
• Address guest inquiries, feedback, and concerns promptly and professionally.
• Monitor food and beverage quality, presentation, and service standards.
• Ensure compliance with hygiene, safety, and sanitation regulations.

Skills

Leadership

Staff management

Customer service

Communication

Problem-solving

Job description

About the Role

Our client is seeking a motivated and energetic Restaurant Floor Supervisor to lead their service team in Durban . You will be instrumental in ensuring the smooth operation of the dining floor, providing excellent customer service, and maintaining high standards of quality and presentation. This role requires a proactive individual who can effectively manage staff, handle guest feedback, and contribute to a positive dining atmosphere. Join a reputable establishment committed to culinary excellence and guest satisfaction.

Key Responsibilities

• Supervise and coordinate daily restaurant floor operations, ensuring efficient service flow.
• Train, mentor, and manage front-of-house staff, fostering a positive team environment.
• Address guest inquiries, feedback, and concerns promptly and professionally.
• Monitor food and beverage quality, presentation, and service standards.
• Ensure compliance with hygiene, safety, and sanitation regulations.

Requirements

• Previous experience as a supervisor or team lead in a restaurant setting.
• Strong understanding of restaurant operations and customer service best practices.
• Excellent leadership and team management abilities.
• Good communication and problem-solving skills.
• Ability to work flexible hours, including evenings and weekends, in Durban.

Benefits

• Competitive hourly wage and potential for tips.
• Opportunities for career growth within a growing hospitality group.
• Staff meals and discounts on food and beverages.
• A vibrant and fast-paced work environment.
• Contribution to a team focused on delivering exceptional dining experiences.