Dining Floor Supervisor - Lead Service & Guest Experience

Placements24; Durban; On-site; ZAR 8,266,000 - 12,398,000; Full time

Benefits offered by this job

Staff meals

Discounts on food & beverages

Career growth opportunities

Fast-paced work environment

Tips potential

Job summary

Placements24 in Durban seeks a motivated Restaurant Floor Supervisor to lead the service team on the dining floor. You will ensure smooth operation, deliver excellent customer service, and uphold high standards of quality and presentation.

Join a reputable hospitality group focused on guest satisfaction and culinary excellence, with opportunities for growth in a fast-paced environment that values teamwork and a proactive approach.

Qualifications

• Experience as a supervisor or team lead in a restaurant setting.
• Strong understanding of restaurant operations and customer service best practices.
• Excellent leadership and team management abilities.

Responsibilities

• Supervise and coordinate daily restaurant floor operations, ensuring efficient service flow.
• Train, mentor, and manage front-of-house staff, fostering a positive team environment.
• Address guest inquiries, feedback, and concerns promptly and professionally.
• Monitor food and beverage quality, presentation, and service standards.
• Ensure compliance with hygiene, safety, and sanitation regulations.

Skills

Leadership

Staff management

Customer service

Communication

Problem-solving

Job description

Placements24 in Durban seeks a motivated Restaurant Floor Supervisor to lead the service team on the dining floor. You will ensure smooth operation, deliver excellent customer service, and uphold high standards of quality and presentation.

Join a reputable hospitality group focused on guest satisfaction and culinary excellence, with opportunities for growth in a fast-paced environment that values teamwork and a proactive approach.