Restaurant Supervisor

Placements24; Soweto; On-site; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Tips incentives

Health benefits

Meal discounts

Training & advancement

Team environment

Job summary

Placements24 in Soweto is seeking a dedicated Restaurant Supervisor to lead the dining room team. You will supervise waitstaff, manage daily operations, and ensure exceptional service and presentation.

The ideal candidate has leadership and hospitality experience, excellent interpersonal skills, and the ability to remain calm under pressure while delivering outstanding guest experiences.

Qualifications

• Previous supervisory experience in a restaurant or hospitality setting.
• Strong knowledge of restaurant operations and service standards.
• Excellent leadership, communication, and problem-solving skills.
• Ability to stay calm and effective under pressure in a fast-paced environment.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Supervise daily restaurant staff and coordinate operations.
• Ensure prompt, friendly service and guest satisfaction.
• Handle guest inquiries, feedback, and complaints professionally.
• Assist with staff training, scheduling and performance management.
• Oversee table settings, cleanliness and dining area ambiance.
• Monitor inventory of tableware, linens, and service supplies.
• Ensure food safety, hygiene and workplace regulations compliance.

Skills

Leadership

Communication

Problem-solving

Customer service

Job description

About the Role

Our client is looking for a dedicated and experienced Restaurant Supervisor to lead their dining room team in Soweto . This role is essential for ensuring exceptional dining experiences, efficient service, and maintaining high standards of quality and presentation. You will be responsible for supervising waitstaff, managing daily operations, handling guest concerns, and contributing to the overall success of the restaurant. The ideal candidate is a natural leader with excellent interpersonal skills and a passion for hospitality.

Key Responsibilities

• Supervise and coordinate the daily activities of restaurant staff, including servers, hosts, and bussers.


• Ensure prompt, efficient, and friendly service to all guests, meeting and exceeding their expectations.


• Handle guest inquiries, feedback, and complaints with professionalism and a focus on resolution.


• Assist with staff training, scheduling, and performance management.


• Oversee table settings, cleanliness, and ambiance of the dining area.


• Monitor inventory levels for tableware, linens, and service supplies, placing orders as needed.


• Ensure compliance with all food safety, hygiene, and workplace regulations.

Requirements

• Previous experience in a supervisory role within a restaurant or similar hospitality setting.


• Strong knowledge of restaurant operations, service standards, and menu items.


• Excellent leadership, communication, and problem-solving skills.


• Ability to remain calm and effective under pressure in a fast-paced environment.


• Flexibility to work varied shifts, including evenings, weekends, and holidays.


• A commitment to providing outstanding customer service.

Benefits

• Competitive hourly wage with potential for tips and performance incentives.


• Health insurance and other standard employee benefits.


• Employee discounts on meals and other hotel services.


• Opportunities for training and career advancement within the hospitality group.


• A vibrant and supportive team atmosphere.