Resort Operations Manager — On-site Housing

The Beekman Group; Ixopo; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

On-site accommodation

Job summary

Qunu Falls Resort in Ixopo, Southern Drakensberg, is seeking a Resort Manager to oversee daily operations, guest satisfaction, and staff leadership. The role requires a formal hotel management qualification and at least five years in senior resort management with F&B involvement.

The successful candidate will manage budgets, coordinate bookings, and ensure high service standards across all departments, including maintenance and safety.

Qualifications

• Qualification in Hotel Management, Hospitality Management, or a related field.
• Minimum of five (5) years' senior management experience in a hotel or resort environment with a strong Food & Beverage operations component.
• Proven experience in operational management and service excellence.
• Sound knowledge of budget management.
• Experience in asset management and stock control.

Responsibilities

• Overseeing the daily operations of the resort and all associated facilities.
• Ensuring that all maintenance and upkeep of the resort are carried out effectively and efficiently.
• Building and maintaining positive relationships with guests while ensuring high levels of customer satisfaction.
• Managing and monitoring departmental budgets and processing relevant financial and operational documentation.
• Handling guest enquiries, complaints, and feedback professionally and promptly.
• Managing online booking platforms and overseeing bookings across various booking periods.
• Leading, motivating, and managing resort staff to ensure excellent service delivery.
• Working shifts, weekends, and public holidays as operational requirements dictate.

Skills

Leadership

People management

Customer focus

Communication skills

Operational excellence

Education

Hotel/Hospitality Management degree

Job description

Qunu Falls Resort in Ixopo, Southern Drakensberg, is seeking a Resort Manager to oversee daily operations, guest satisfaction, and staff leadership. The role requires a formal hotel management qualification and at least five years in senior resort management with F&B involvement.

The successful candidate will manage budgets, coordinate bookings, and ensure high service standards across all departments, including maintenance and safety.