Resort Manager - Lead Guest Experience (Accommodation)

The Good Human (Pty)Ltd; Ixopo; On-site; ZAR 355,000 - 426,000; Full time

Benefits offered by this job

Accommodation

Job summary

The Good Human (Pty)Ltd's Southern Drakensberg resort is seeking a seasoned Resort Manager to oversee daily operations, ensuring excellence in guest experiences and facilities maintenance.

You will lead a hospitality team, manage budgets and bookings, and address guest inquiries with professionalism. The role requires strong leadership, superb service, and flexibility to work weekends and public holidays.

Qualifications

• 5+ years of hospitality experience
• Proven leadership in managing a hospitality team
• Strong customer service orientation
• Budget and asset management capabilities

Responsibilities

• Oversee daily resort operations and facilities
• Maintain high standards of upkeep
• Foster guest relationships and satisfaction
• Manage departmental budgets and documentation
• Address guest inquiries and feedback professionally
• Oversee online bookings and reservations across periods
• Lead, motivate, and manage resort staff
• Work flexibly including weekends and holidays

Skills

Hospitality leadership

Customer service

Budget management

Stock control

Communication

Education

Hotel/Hospitality Management degree

Job description

The Good Human (Pty)Ltd's Southern Drakensberg resort is seeking a seasoned Resort Manager to oversee daily operations, ensuring excellence in guest experiences and facilities maintenance.

You will lead a hospitality team, manage budgets and bookings, and address guest inquiries with professionalism. The role requires strong leadership, superb service, and flexibility to work weekends and public holidays.