Luxury Spa Operations Leader & Growth Driver

Placements24; Mtubatuba Local Municipality; On-site; ZAR 900,000 - 1,400,000; Full time

Job summary

Placements24 is seeking a Senior Spa Manager & Operations Lead for a premier luxury spa in Richards Bay, KwaZulu-Natal. The role demands strategic vision, strong leadership, and expert spa operations management to deliver outstanding guest experiences and profitability.

You will manage staff, budgets, marketing, and service standards while driving efficiencies and growth in a renowned wellness destination.

Qualifications

• Degree or diploma in Hospitality Management or related field.
• Minimum 7 years in spa or luxury hotel management.
• Experience with budgets, forecasts and P&L responsibility.
• Strong leadership and staff development skills.
• Excellent guest service and strong communication abilities.

Responsibilities

• Oversee day-to-day spa operations and guest satisfaction.
• Lead and develop a team of spa staff and receptionists.
• Develop and execute strategic business plans to hit financial targets.
• Manage budgets, forecasts, expenses and inventory.
• Maintain luxurious service standards and guest experience.
• Create and implement marketing strategies to attract clients.
• Schedule staff and treatments for efficiency and convenience.
• Ensure health, safety and hygiene compliance.
• Source and manage spa product suppliers.
• Monitor trends to identify growth opportunities.

Skills

Leadership

Budgeting

Staff development

Customer service

Strategic planning

Sales & marketing

Spa industry knowledge

Spa operations

Education

Hospitality Management degree

Tools

Spa software

POS systems

Job description

Placements24 is seeking a Senior Spa Manager & Operations Lead for a premier luxury spa in Richards Bay, KwaZulu-Natal. The role demands strategic vision, strong leadership, and expert spa operations management to deliver outstanding guest experiences and profitability.

You will manage staff, budgets, marketing, and service standards while driving efficiencies and growth in a renowned wellness destination.