Lead Multi-Property Hospitality Ops & Growth

Placements24; Mtubatuba Local Municipality; On-site; ZAR 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Career advancement opportunities

Company vehicle or accommodation

Medical aid and retirement benefits

Relocation assistance

Performance bonuses

Job summary

Placements24 in Richards Bay seeks a seasoned Senior Hospitality Operations Manager to oversee multiple venues, drive profitability, and maintain service excellence across all properties. This on-site role requires strategic oversight, strong leadership, and a solid track record in hospitality management.

You will lead a diverse team, manage budgets, and implement best practices to optimize guest experiences and operations within KwaZulu-Natal’s hospitality sector.

Qualifications

• 8+ years in hospitality management with at least 4 years in a senior operational leadership role overseeing multiple units.
• Proven experience managing P&Ls, budgets, and driving profitability.
• Exceptional leadership, team-building and motivational skills.
• Strong understanding of accommodation, food & beverage, and events operations.
• Excellent problem-solving, decision-making and strategic planning abilities.
• Proven ability to implement and maintain high service standards.
• Willingness to travel within the region and extended hours as needed.

Responsibilities

• Oversee day-to-day operations of multiple hospitality venues (hotels, restaurants, event spaces).
• Develop and implement strategic business plans to achieve revenue and profitability goals.
• Manage budgets, control costs and meet financial targets.
• Lead, mentor, and develop a diverse team of managers and staff.
• Ensure delivery of high-quality service aligned with brand standards.
• Implement operational procedures, quality controls, and health & safety compliance.
• Identify opportunities for service improvement and business development.
• Manage supplier relationships and negotiate contracts for pricing and quality.
• Conduct regular performance reviews and provide training for staff.
• Represent the company in Richards Bay community and build stakeholder relationships.

Skills

Senior leadership

P&L management

Budgeting

Team building

Strategic planning

Problem solving

Education

Bachelor's degree in Hospitality Management

Business Administration

Tools

Hospitality management software

Financial reporting tools

Job description

Placements24 in Richards Bay seeks a seasoned Senior Hospitality Operations Manager to oversee multiple venues, drive profitability, and maintain service excellence across all properties. This on-site role requires strategic oversight, strong leadership, and a solid track record in hospitality management.

You will lead a diverse team, manage budgets, and implement best practices to optimize guest experiences and operations within KwaZulu-Natal’s hospitality sector.