Resort Operations Coordinator

Placements24; Richards Bay; On-site; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive salary commensurate with经验

Growth opportunities

Access to resort amenities

Staff meals during shifts

Vibrant team environment

Job summary

Placements24 is seeking a Resort Operations Coordinator in Richards Bay, KwaZulu-Natal to support daily resort operations and guest services. You will work across departments, coordinate resources, and help implement operational improvements to maintain high service standards.

The role requires hands-on multitasking in a fast-paced environment and a customer-centric approach to guest satisfaction and safety.

Qualifications

• Previous experience in hospitality operations, coordination, or a similar role.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and experience with PMS.
• Ability to multitask and prioritize effectively in a demanding environment.
• Customer-centric approach with a passion for service excellence.
• Knowledge of health and safety regulations in hospitality.
• Located in Richards Bay or willing to relocate.

Responsibilities

• Assist in coordinating daily resort operations across front desk, housekeeping, F&B, and activities.
• Support managers in resource allocation and scheduling.
• Manage guest inquiries and requests with prompt resolutions.
• Maintain records and prepare operational reports as required.
• Implement new procedures and guest service initiatives.
• Coordinate with vendors for maintenance and supplies.
• Ensure compliance with health, safety, and security protocols.
• Assist in training and onboarding of new staff.
• Conduct regular site inspections to ensure quality standards.
• Act as point of contact for guests and staff during shifts.

Skills

Hospitality operations coordination

Guest services

Resource scheduling

Multitasking

Tools

Property Management System (PMS)

Microsoft Office Suite

Job description

About the Role

Our client, a leading resort destination in Richards Bay, KwaZulu-Natal, is seeking a highly organized and proactive Resort Operations Coordinator. This role is essential for ensuring the smooth day-to-day functioning of all resort activities, supporting various departments, and enhancing the guest experience. The successful candidate will work closely with management and operational staff to coordinate services, manage resources, and implement operational improvements. This position requires a hands-on approach and a strong ability to multitask in a fast-paced environment. You will be a key player in maintaining the high standards our client is known for, contributing directly to guest satisfaction and operational efficiency within the beautiful Richards Bay setting.

Key Responsibilities

• Assist in the coordination of daily resort operations, including front desk, housekeeping, F&B, and recreational activities.
• Support departmental managers in resource allocation and scheduling.
• Manage guest inquiries and requests, ensuring prompt and satisfactory resolution.
• Maintain accurate records and prepare operational reports as required.
• Assist in the implementation of new operational procedures and guest service initiatives.
• Coordinate with external vendors and suppliers for maintenance and supplies.
• Ensure compliance with health, safety, and security protocols throughout the resort.
• Support the training and onboarding of new operational staff.
• Conduct regular site inspections to ensure quality standards are met.
• Act as a point of contact for guests and staff during operational shifts.

Requirements

• Previous experience in hospitality operations, coordination, or a similar role.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and experience with Property Management Systems (PMS) is a plus.
• Ability to multitask and prioritize effectively in a demanding environment.
• A customer-centric approach with a passion for service excellence.
• Knowledge of health and safety regulations in a hospitality context.
• Ability to work flexible hours, including weekends and public holidays.
• Located in or willing to relocate to Richards Bay, KwaZulu-Natal.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional growth and development within the resort.
• Access to resort amenities.
• Staff meals during shifts.
• A vibrant and supportive team environment.