Resort General Manager

Placements24; Richards Bay; On-site; ZAR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Accommodation

Company vehicle

Health insurance

Performance bonuses

Job summary

The Richards Bay Luxury Resort is seeking an experienced General Manager to lead all operations and set the strategic direction for a premier coastal destination.

You will oversee accommodation, F&B, leisure, sales and marketing, drive profitability, manage budgets, and ensure exceptional guest experiences while upholding brand standards.

The role demands a track record in luxury hospitality, strong financial acumen, and the ability to inspire and develop a high-performing team in Richards Bay.

Qualifications

• Minimum 10 years in hospitality management with at least 5 years as GM or Senior AGM.
• Track record in profitability and guest satisfaction in luxury resorts.
• Strong financial management: P&L, budgeting, forecasting, capex.
• Leadership, communication and interpersonal skills for large teams.
• Knowledge of tourism in Richards Bay and KwaZulu-Natal.

Responsibilities

• Provide overall leadership and strategic direction for the resort's operations.
• Manage all departments to ensure high service standards and efficiency.
• Develop and implement strategic plans to meet financial targets and growth.
• Oversee budgets, financial performance, and cost control measures.
• Ensure compliance with health, safety, environmental and legal regulations.
• Lead and develop the resort's management team and staff.
• Enhance guest satisfaction through exceptional service and experiences.
• Drive sales and marketing to maximize occupancy and revenue.
• Manage relationships with owners, investors and authorities.
• Maintain brand standards and position as a leading luxury destination.

Skills

Leadership

Financial management

Strategic planning

Sales & marketing

Staff development

Education

Bachelor's degree in Hospitality Management or Business Administration

MBA

Tools

Hotel management systems

Job description

About the Role

Our client, a luxurious beachfront resort situated in the scenic coastal town of Richards Bay, KwaZulu-Natal , is seeking an experienced and visionary General Manager to lead its operations. This senior leadership position is responsible for the overall management and strategic direction of the resort, ensuring exceptional guest experiences, operational excellence, and sustainable profitability. You will oversee all departments, including accommodation, F&B, leisure activities, sales, and marketing, while fostering a positive and productive work environment for staff. The ideal candidate will have a proven track record in resort management, strong financial acumen, and a passion for delivering world‑class hospitality in a beautiful setting. This role requires a leader capable of driving innovation, managing complex operations, and upholding the resort's reputation as a premier destination.

Key Responsibilities

• Provide overall leadership and strategic direction for the resort's operations.
• Manage all departments, ensuring high standards of service delivery and operational efficiency.
• Develop and implement strategic business plans to achieve financial targets and market growth.
• Oversee budget preparation, financial performance monitoring, and cost control measures.
• Ensure compliance with all health, safety, environmental, and legal regulations.
• Lead, motivate, and develop the resort's management team and staff.
• Enhance guest satisfaction through exceptional service, personalized experiences, and proactive problem‑solving.
• Drive sales and marketing efforts to maximize occupancy and revenue.
• Manage relationships with stakeholders, including owners, investors, and local authorities.
• Maintain the resort's brand standards and its position as a leading luxury destination in Richards Bay.

Requirements

• A minimum of 10 years of progressive experience in hospitality management, with at least 5 years as a General Manager or Senior Assistant General Manager of a resort or large hotel.
• Proven success in driving profitability and guest satisfaction in a luxury resort environment.
• Strong financial management skills, including P&L, budgeting, forecasting, and capital expenditure management.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
• Demonstrated experience in sales, marketing, and revenue management strategies.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field; MBA is a plus.
• Knowledge of the tourism landscape and market dynamics in Richards Bay, KwaZulu-Natal.
• Ability to work under pressure and adapt to changing market conditions.
• Proficiency in hotel management systems and industry best practices.
• A passion for the hospitality industry and delivering outstanding guest experiences.

Benefits

• Competitive executive salary
• Comprehensive benefits package including health insurance, retirement plan, and performance-based bonuses
• Accommodation
• A company vehicle
• Opportunities for professional growth and development within an internationally recognized hospitality brand