Resort General Manager

Placements24; Pretoria; On-site; ZAR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Bonus structure

Health insurance

On-site accommodation

Vehicle provided

Retirement benefits

Job summary

Placements24 is seeking a General Manager for a premier luxury resort near Pretoria. You will lead all aspects of the property, including operations, guest experience, and profitability, ensuring top-tier service and financial performance.

The role requires a proven track record in luxury hospitality, strategic vision, and the ability to manage multi-department teams while delivering world-class guest experiences.

Qualifications

• Minimum of 10 years in luxury hotel or resort management with 5+ years as General Manager.
• Proven track record of managing complex operations and achieving financial targets.
• Strong understanding of luxury market dynamics and guest expectations.
• Excellent leadership, communication, and problem-solving skills.
• Experience with large-scale renovations or openings is a plus.

Responsibilities

• Oversee all resort operations including accommodation, F&B, leisure, and events.
• Develop and implement the resort's strategic plan to achieve financial and operational objectives.
• Manage annual budget, P&L, and profitability targets.
• Lead and develop a high-performing multidisciplinary team.
• Ensure exceptional guest service standards and personalized experiences.
• Maintain brand reputation and market positioning; drive sales and occupancy.
• Oversee capital projects and ensure regulatory compliance.

Skills

Leadership

Budgeting

Strategic planning

Financial management

Guest satisfaction

Operations management

Stakeholder relations

Education

Bachelor's degree in Hospitality Management or related field

Master's degree (advantage)

Tools

Budgeting software

Job description

About the Role

Our client, a leading luxury resort developer, is seeking an accomplished General Manager to lead their premier property located in the scenic outskirts of Pretoria . This is a high-profile role responsible for the overall success of the resort, encompassing all operational, financial, and strategic aspects. The ideal candidate will possess exceptional leadership qualities, a deep understanding of the luxury hospitality market, and a proven ability to drive profitability while maintaining unparalleled guest satisfaction. You will oversee all departments, manage budgets, implement strategic initiatives, and ensure the resort upholds its reputation for excellence. This position requires a dedicated professional committed to delivering outstanding guest experiences in a sophisticated environment near Pretoria .

Key Responsibilities

• Oversee all resort operations, including accommodation, F&B, leisure facilities, and events.
• Develop and implement the resort's strategic plan to achieve financial and operational objectives.
• Manage the annual budget, P&L, and ensure profitability targets are met or exceeded.
• Lead, motivate, and develop a high-performing team across all departments.
• Ensure the delivery of exceptional guest service standards and personalized experiences.
• Maintain and enhance the resort's brand reputation and market positioning.
• Oversee capital improvement projects and ensure the property is well-maintained.
• Ensure compliance with all health, safety, and regulatory requirements.
• Build and maintain strong relationships with key stakeholders, including owners and local authorities.
• Drive sales and marketing initiatives to maximize occupancy and revenue.

Requirements

• Minimum of 10 years of progressive experience in luxury hotel or resort management, with at least 5 years in a General Manager role.
• Proven track record of successfully managing complex resort operations and achieving financial targets.
• Strong understanding of luxury market dynamics, guest expectations, and service standards.
• Exceptional leadership, communication, and problem-solving skills.
• Proficiency in financial management, budgeting, and strategic planning.
• Experience with large-scale renovations or new resort openings is a plus.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• A Master's degree is an advantage.
• Ability to live and work in the Pretoria region and demonstrate a commitment to the local community.
• Fluency in English; knowledge of other languages is beneficial.

Benefits

Our client offers a highly competitive executive compensation package, including a substantial bonus structure, comprehensive health insurance, and retirement benefits. You will be provided with on-site accommodation and a vehicle. This role offers unparalleled opportunities for professional growth and influence within a globally recognized luxury brand. Enjoy the unique lifestyle and career advancement possibilities that come with managing a top-tier resort near Pretoria . This is a career-defining opportunity for a seasoned hospitality leader.