Luxury Resort General Manager

Placements24; Durban; On-site; ZAR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Performance bonuses

Annual leave

International training

Complimentary stays

Discounts on resort services

Job summary

Placements24 is seeking an experienced General Manager for a premier luxury resort in Durban, KwaZulu-Natal. You will oversee all resort operations, including F&B, accommodations, marketing, finance and HR, delivering exceptional guest experiences while driving profitability.

The role requires at least 8 years in luxury hospitality with 4+ years in a senior leadership position, P&L responsibility, and a track record of revenue growth. A SA work permit is essential.

Qualifications

• Minimum 8 years in luxury hospitality with 4+ years in a general manager or senior role.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Proven track record of P&L responsibility and revenue growth.
• Strong leadership, communication and problem-solving skills.
• Adaptable and able to manage large teams in a dynamic environment.

Responsibilities

• Oversee all daily resort operations across departments.
• Develop and execute plans to achieve financial goals and guest satisfaction.
• Manage budgets, control costs and optimize revenue streams.
• Lead, train and motivate a diverse hospitality team.
• Ensure compliance with health, safety and environmental regulations.
• Maintain brand standards and luxury service reputation.
• Develop and implement marketing and sales strategies.
• Build strong stakeholder relationships with owners, guests and staff.
• Oversee property maintenance and development projects.
• Implement and monitor customer feedback for continuous improvement.

Skills

Leadership

Communication

Strategic thinking

Team management

Education

Bachelor's in Hospitality Management

Tools

Hotel management software

Financial reporting tools

Job description

About the Role

Our client, a premier luxury resort located in the picturesque coastal region of Durban, KwaZulu-Natal , is seeking an experienced and dynamic General Manager to lead its operations. This role is perfect for a visionary leader with a passion for delivering exceptional guest experiences and driving business growth in the high-end hospitality sector. The General Manager will be responsible for overseeing all aspects of the resort, including accommodation, F&B, activities, marketing, finance, and human resources, ensuring profitability and maintaining the resort's reputation for excellence. This is a key leadership position requiring a strategic thinker with a deep understanding of the luxury travel market and a commitment to operational efficiency and guest satisfaction.

Key Responsibilities

• Oversee all daily operations of the luxury resort, ensuring seamless service delivery across all departments.
• Develop and execute strategic plans to achieve financial goals, enhance guest satisfaction, and improve market position.
• Manage departmental budgets, control expenses, and optimize revenue streams.
• Lead, train, and motivate a diverse team of hospitality professionals to achieve high performance.
• Ensure compliance with all health, safety, and environmental regulations.
• Maintain and enhance the resort's brand standards and reputation for luxury service.
• Develop and implement marketing and sales strategies to attract and retain guests.
• Foster strong relationships with stakeholders, including owners, guests, staff, and local community.
• Oversee property maintenance and development projects to ensure facilities are maintained to the highest standards.
• Implement and monitor customer feedback mechanisms to drive continuous improvement.

Requirements

• A minimum of 8 years of progressive management experience in the luxury hospitality industry, with at least 4 years as a General Manager or similar senior role.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Proven track record of successful resort management, including P&L responsibility and revenue growth.
• Strong understanding of luxury market trends and guest expectations.
• Excellent leadership, communication, and problem-solving skills.
• Demonstrated ability to manage complex operations and large teams.
• Proficiency in hotel management systems and financial reporting tools.
• A strategic thinker with a hands-on approach to management.
• Must be adaptable, resilient, and able to thrive in a dynamic environment.
• Valid work permit for South Africa is essential.

Benefits

Our client offers a highly competitive salary package, along with a comprehensive benefits program including medical aid, retirement fund, and performance-based bonuses. You will receive an excellent annual leave allowance and opportunities for international training and career progression. Enjoy complimentary stays at other group properties and discounts on resort services. This is a unique chance to lead an exquisite property in a breathtaking location near Durban .