Director of Luxury Resort Operations

Placements24; Cape Town; On-site; ZAR 1,500,000 - 2,400,000; Full time

Benefits offered by this job

Performance bonuses

Medical benefits

Relocation assistance

Subsidized accommodation

Discounted hotel rates

Job summary

Placements24 is recruiting a Director of Luxury Resort Operations for a flagship luxury property in Cape Town, Western Cape. The role oversees all resort operations, drives guest satisfaction, and leads a world-class team to achieve profitability and brand standards.

Seeking an experienced leader with a deep understanding of luxury trends, strong financial acumen, and willingness to relocate to Cape Town. The position offers exposure to a globally recognized luxury brand and significant career

Qualifications

• Minimum of 10 years of progressive luxury hotel/resort management experience.
• At least 5 years in a senior leadership role (e.g., General Manager, Director of Operations).
• Degree in Hospitality Management or Business Administration or related field.
• Fluency in English; additional languages a plus.

Responsibilities

• Oversee day-to-day resort operations across all departments.
• Develop and implement strategic plans to enhance guest satisfaction and revenue while controlling costs.
• Lead, mentor, and inspire department heads and staff with a culture of excellence.
• Ensure adherence to quality, safety, and environmental standards.
• Manage budgets, financial forecasts, and P&L for the resort to drive profitability.
• Collaborate with sales and marketing to attract high-value clientele.
• Maintain relationships with vendors, suppliers, and local stakeholders.

Skills

Leadership

Strategic planning

Financial acumen

Operations management

Guest experience

Education

Bachelor's degree in Hospitality Management or Business Administration

Job description

About the Role

Our client, a prestigious international hotel group, is seeking an accomplished and visionary Director of Luxury Resort Operations to lead one of their flagship properties located in the stunning coastal city of Cape Town, Western Cape . This executive position is critical to maintaining and elevating the resort's reputation for unparalleled guest service, operational excellence, and financial performance. The ideal candidate will possess a proven track record in high-end hospitality management, demonstrating exceptional leadership, strategic planning capabilities, and a keen eye for detail. You will be responsible for overseeing all aspects of resort operations, including accommodation, food and beverage, guest services, housekeeping, and facilities management, ensuring a seamless and luxurious experience for every guest. This is an exciting opportunity to lead a world-class team in one of Africa's most desirable destinations.

Key Responsibilities

• Oversee the day-to-day operations of the luxury resort, ensuring all departments function efficiently and cohesively.
• Develop and implement strategic plans to enhance guest satisfaction, optimize revenue streams, and control operational costs.
• Lead, mentor, and inspire a diverse team of department heads and staff, fostering a culture of excellence, service, and continuous improvement.
• Ensure strict adherence to quality standards, health, safety, and environmental regulations.
• Manage budgets, financial forecasts, and P&L statements for the resort, driving profitability and sustainable growth.
• Collaborate with the sales and marketing teams to develop and execute strategies that attract and retain high-value clientele.
• Maintain strong relationships with vendors, suppliers, and local stakeholders.
• Conduct regular property inspections and performance reviews to identify areas for improvement and implement corrective actions.
• Represent the resort at industry events and to key stakeholders, acting as an ambassador for the brand.

Requirements

• Minimum of 10 years of progressive experience in luxury hotel or resort management, with at least 5 years in a senior leadership role (e.g., General Manager, Director of Operations).
• A deep understanding of luxury market trends and guest expectations.
• Proven ability to manage complex operations and P&L responsibilities within a high-stakes environment.
• Exceptional leadership, communication, and interpersonal skills.
• Strong financial acumen and analytical skills.
• A degree in Hospitality Management, Business Administration, or a related field.
• Fluency in English; proficiency in other languages is a plus.
• Willingness to relocate to Cape Town, Western Cape and work flexible hours, including evenings, weekends, and holidays.

Benefits

This role offers a highly competitive salary package, performance-based bonuses, comprehensive medical and retirement benefits, subsidized accommodation, relocation assistance, and significant opportunities for career advancement within a globally recognized luxury brand. You will also enjoy access to state-of-the-art facilities and discounted rates across the hotel group's portfolio. Our client is committed to fostering a supportive and dynamic work environment where talent is recognized and rewarded. Join a team dedicated to creating unforgettable experiences for guests from around the world in the beautiful city of Cape Town .