Hotel General Manager

Placements24; Sandton; On-site; ZAR 1,800,000 - 3,600,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Performance bonuses

Job summary

Placements24 in Sandton is seeking an accomplished General Manager for a luxury hotel to direct daily operations and strategic direction. The role demands a proven leader with a deep understanding of luxury hospitality and strong financial acumen.

You will lead all hotel departments, oversee budgeting and financial reporting, and drive guest satisfaction while maintaining brand standards. The position requires 10+ years in hotel management and relocation to Sandton, with MBA considered a plus.

Qualifications

• 10+ years in hotel management.
• 5+ years in General Manager role.
• Luxury/upscale property experience.
• Strong leadership & communication skills.
• Willingness to relocate to Sandton, Gauteng.

Responsibilities

• Provide overall leadership and strategic direction for the hotel.
• Oversee all hotel departments and ensure smooth operations.
• Drive profitability through revenue management and cost control.
• Develop plans to enhance guest satisfaction, loyalty, and market share.
• Lead, mentor, and develop department heads and staff.
• Ensure highest standards of quality, service, and safety.
• Oversee budgeting, forecasting, and financial reporting.

Skills

Leadership

Strategic thinking

Financial management

Guest service

Team mentorship

Education

Bachelors in Hospitality Management

MBA desirable

Tools

Hotel management software

Financial reporting systems

Job description

About the Role

Our client, a luxury hotel situated in the heart of Sandton, Gauteng, is seeking an experienced and dynamic General Manager to lead its operations and strategic direction. This executive role requires a proven leader with a deep understanding of luxury hospitality, a passion for exceptional guest service, and a strong command of financial management and operational efficiency. The General Manager will be responsible for overseeing all aspects of the hotel, from daily operations and staff management to strategic planning and financial performance, ensuring the hotel upholds its reputation for excellence. This is a premier opportunity in Sandton, Gauteng.

Key Responsibilities

• Provide overall leadership and strategic direction for the hotel, ensuring alignment with the brand's vision and objectives.
• Oversee all hotel departments, including Operations, Sales & Marketing, Finance, Human Resources, and Food & Beverage, ensuring smooth and efficient functioning.
• Drive profitability by effectively managing revenue, controlling costs, and optimizing operational performance.
• Develop and implement strategic plans to enhance guest satisfaction, loyalty, and market share.
• Lead, motivate, and develop a high-performing team of department heads and staff.
• Ensure the hotel maintains the highest standards of quality, service, and safety.
• Manage the hotel's financial performance, including budgeting, forecasting, and financial reporting.
• Develop and maintain strong relationships with key stakeholders, including owners, investors, and the local community.
• Oversee capital improvement projects and ensure the property is well-maintained and attractive.
• Represent the hotel in the Sandton, Gauteng community and ensure a positive public image.

Requirements

• A minimum of 10 years of progressive experience in hotel management, with at least 5 years in a General Manager role, preferably in luxury or upscale properties.
• Demonstrated success in managing hotel operations, financial performance, and driving revenue growth.
• Strong leadership, strategic thinking, and decision-making abilities.
• In‑depth knowledge of all hotel departments and operational best practices.
• Excellent communication, interpersonal, and public relations skills.
• Proven ability to develop and mentor a talented team.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field; MBA is highly desirable.
• Experience with luxury brand standards and guest service excellence.
• Proficiency in hotel management software and financial reporting systems.
• Must reside in or be willing to relocate to Sandton, Gauteng.

Benefits

Our client offers a highly competitive executive compensation package, including a substantial base salary, significant performance‑based bonuses, and comprehensive benefits such as health insurance, retirement plans, and generous paid time off. This role provides an exceptional opportunity for professional growth and career advancement within a prestigious hotel brand in Sandton, Gauteng, with the chance to lead a world‑class establishment.