Resort & Events Manager

Placements24; Randfontein; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary package

Health insurance benefits

Paid vacation and sick leave

Employee discounts on resort services

Job summary

Placements24 is seeking a dynamic Resort & Events Manager for a leading resort in the Rustenburg region. The role oversees resort operations, guest services, and high-profile events, from weddings to conferences, with a focus on guest satisfaction and revenue through bookings.

The ideal candidate has 6+ years in resort management or event planning, strong budgeting and leadership skills, and the ability to balance on-site presence with remote administrative tasks.

Qualifications

• Bachelor's degree in hospitality or event management.
• Minimum 6 years in resort management or event planning with supervisory experience.
• Experience supervising staff and ensuring service excellence.
• Strong budgeting, contract negotiation, and vendor management skills.

Responsibilities

• Manage all resort operations, including accommodation, leisure facilities, and guest services, to ensure high guest satisfaction.
• Plan, organize, and execute weddings, conferences, and corporate events.
• Develop and manage event budgets, ensuring profitability and adherence to targets.
• Liaise with clients to understand event needs and deliver tailored solutions.
• Supervise and train resort and event staff to foster service excellence.
• Collaborate with marketing and sales to promote facilities and packages.
• Ensure health, safety, and licensing compliance for all operations and events.
• Manage vendor relationships including caterers and decorators.
• Conduct post-event evaluations to gather feedback and identify improvements.
• Oversee maintenance and presentation of resort facilities to maintain a welcoming environment.

Skills

Leadership

Event planning

Budgeting

Guest services

Vendor management

Customer focus

Education

Bachelor's degree in Hospitality Management/Event Management

Tools

Event Management Software

MS Office

Job description

About the Role

Our client, a leading resort destination in the Rustenburg region, is actively seeking a dynamic and experienced Resort & Events Manager. This pivotal role is responsible for overseeing the seamless operation of all resort amenities and coordinating high-profile events, from intimate gatherings to large-scale conferences. The ideal candidate will possess exceptional organizational skills, a keen eye for detail, and a proven ability to manage multiple priorities in a fast-paced environment. This hybrid role requires a commitment to being present on-site for key operational needs and client interactions, while offering the flexibility to manage administrative tasks remotely. You will play a critical role in ensuring guest satisfaction, driving revenue through event bookings, and maintaining the resort's reputation for excellence and memorable experiences. Your expertise will be vital in shaping the resort's offerings and ensuring its continued success.

Key Responsibilities

• Manage all aspects of resort operations, including accommodation, leisure facilities, and guest services, ensuring high levels of guest satisfaction.
• Plan, organize, and execute a wide range of events, including weddings, conferences, corporate retreats, and social functions.
• Develop and manage event budgets, ensuring profitability and adherence to financial targets.
• Liaise with clients to understand their event needs, providing tailored solutions and ensuring flawless execution.
• Supervise and train resort and event staff, fostering a culture of service excellence and teamwork.
• Collaborate with marketing and sales teams to promote resort facilities and event packages.
• Ensure compliance with health, safety, and licensing regulations for all resort operations and events.
• Manage vendor relationships, including caterers, decorators, and entertainment providers.
• Conduct post-event evaluations to gather feedback and identify areas for improvement.
• Oversee the maintenance and presentation of resort facilities to ensure a welcoming and appealing environment.

Requirements

• Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
• Minimum of 6 years of experience in resort management and/or event planning, with a proven track record in a supervisory role.
• Demonstrated experience in managing both operational aspects of a resort and the intricacies of event execution.
• Excellent understanding of event planning processes, budgeting, and contract negotiation.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in event management software and standard office applications.
• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Customer-focused with a commitment to delivering outstanding service.
• Flexibility to work varying hours, including evenings and weekends, and to balance on-site and remote work as required.
• A creative mindset with an eye for detail in event design and execution.

Benefits

• Competitive salary package.
• Potential for performance-based incentives.
• Health insurance benefits.
• Paid vacation and sick leave.
• Employee discounts on resort services and accommodation.
• Opportunities for professional development.
• The chance to work in a beautiful resort setting in Rustenburg .