Reservations Manager

The Tolcon Group; Madibeng Local Municipality; On-site; ZAR 240,000 - 320,000; Full time

Job summary

Hartbeespoort Aerial Cableway is seeking capable professionals for the Reservations/Ticket Office lead role in Hartbeespoort, North West. You will oversee the entire reservations department, liaise with central reservations, and prepare quotations while supporting sales and events.

The role requires 5+ years in a similar position, strong English communication, and the ability to work shifts in a busy tourism setting.

Qualifications

• Certificate or diploma in administration or related field.
• Strong command of English (speaking, reading and writing).
• Minimum 5 years in a similar role.
• Ability to adapt, analyze and communicate clearly.
• Customer focus with ethical conduct and attention to detail.
• Excellent interpersonal and presentation skills.
• Willing to work shifts.

Responsibilities

• Liaise with central reservations to communicate new rate plans and promotions.
• Oversee the reservations/ticket office department end-to-end.
• Prepare quotations and coordinate related activities and follow-ups.
• Assist sales in setting rates and support venue/outlet and conference sales.
• Coordinate with travel agents and internal stakeholders on reservations.
• Ensure hygiene, safety and uniform standards on site.
• Maintain accurate attendance and timely submission of timesheets and ERS reports.
• Manage employee training, coaching and disciplinary actions.

Skills

English proficiency

Adaptability

Analytical

Attention to detail

Effective communication

Customer oriented

Critical thinking

Ethical conduct

Goal-oriented

People management

Team player

Shift work

Education

Certificate/diploma in administration or related

Job description

Company

Company: Hartbeespoort Aerial Cableway

Location

Location: Hartbeespoort

North West

Reports to

Reports to: General Manager

Qualifications and skills

Suitable candidates must possess the following minimum qualifications and skills:

• Certificate/diploma in administration or related
• Excellent command of the English language (speak, read & write)
• 5 years of experience in a similar position
• Adaptability
• Analytical
• Attention to detail
• Ability to effectively present information and respond to suppliers, customers and employees
• Customer oriented
• Critical thinking
• Excellent communication skills
• Ethical conduct
• Goal-oriented, organised and team player
• People management
• Ability to work shifts

Essential duties and responsibilities:

The successful candidates responsibilities will include, but are not limited to:

• Liaise with central reservations to communicate new rate plans and promotions.
• Overall accountability for the entire reservations/ticket office department.
• Prepare quotations and coordinate all related activities and follow-ups.
• Assist sales team in setting their rates.
• Support and participate in venue/outlets and conference sales.
• Liaise with travel agents and internal operational stakeholders to coordinate reservations related matters.
• Maintain personal hygiene and dress code.
• Check quality of hygiene standards on site.
• Ensure and follow all health, safety and hygiene processes and procedures as per requirements.
• Ensure accurate daily attendance and timely submission of timesheets and ERS reports.
• Manage employee matters in relation to training, coaching and disciplinary actions.

This job specification outlines the main duties of the role and is not an exhaustive list. By applying, you consent to the company processing your personal information in line with PoPI, which may include reference, credit, and background checks. Please note that only shortlisted candidates will be contacted, and a medical assessment may be required in terms of OHS legislation. The company is committed to workplace transformation and upholding its Employment Equity objectives. We strongly encourage applications from individuals with disabilities as well as candidates from designated groups.

Kindly note should you not be contacted within 2 weeks of your application, kindly consider your application as unsuccessful.