Reservations Manager

Tolcon Group (Pty) Ltd; Madibeng Local Municipality; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Tolcon Group (Pty) Ltd is seeking a qualified Reservations Administrator to lead the Reservations/Ticket Office. This role requires coordinating rate plans, preparing quotes, and liaising with travel agents and sales teams to optimize venue and conference bookings.

The ideal candidate will have a Diploma or Certificate in administration, strong English proficiency, and at least 5 years in a similar role. This position involves shift work and adherence to health and safety standards.

Qualifications

• Certificate/Diploma in administration or related is required.
• Excellent command of English (spoken, read & written).
• At least 5 years of experience in a similar role.
• Ability to work shifts and manage multiple tasks.

Responsibilities

• Liaise with central reservations to communicate new rate plans and promotions.
• Overall accountability for the Reservations/Ticket Office department.
• Prepare quotations and coordinate related activities and follow-ups.
• Assist sales team in setting their rates.
• Support venue/outlets and conference sales.
• Coordinate with travel agents and internal stakeholders on reservations matters.
• Maintain personal hygiene and dress code.
• Check hygiene standards on site and ensure health, safety, hygiene procedures are followed.
• Ensure accurate daily attendance and timely submission of timesheets and ERS reports.
• Manage employee training, coaching and disciplinary actions.

Skills

English proficiency

Reservations experience

People management

Adaptability

Analytical

Attention to detail

Communication skills

Customer orientation

Critical thinking

Ethical conduct

Team player

Shift work

Education

Certificate/Diploma in administration or related

Job description

Qualifications and Skills

• Suitable candidates must possess the following minimum qualifications and skills:Â
• Certificate/Diploma in administration or related
• Excellent command of the English language (speak, read & write)
• 5 years of experience in a similar position
• Adaptability
• Analytical
• Attention to detail
• Ability to effectively present information and respond to suppliers, customers and employees.
• Customer oriented
• Critical thinking
• Excellent communication skills
• Ethical conduct
• Goal-oriented, organised & team player
• People management
• Ability to work shifts

Essential Duties & Responsibilities

• Liaise with central reservations to communicate new rate plans and promotions.
• Overall accountability for the entire Reservations/Ticket Office department.
• Prepare quotations and coordinate all related activities and follow-ups.
• Assist sales team in setting their rates.
• Support and participate in venue/outlets and conference sales.
• Liaise with travel agents and internal operational stakeholders to coordinate reservations related matters.
• Maintain personal hygiene and dress code.
• Check quality of hygiene standards on site.
• Ensure and follow all health, safety and hygiene processes and procedures as per requirements.
• Ensure accurate daily attendance and timely submission of timesheets and ERS reports.
• Manage employee matters in relation to training, coaching and disciplinary actions.

This job specification outlines the main duties of the role and is not an exhaustive list. By applying, you consent to the Company processing your personal information in line with PoPI, which may include reference, credit, and background checks. Please note that only shortlisted candidates will be contacted, and a medical assessment may be required in terms of OHS legislation. The Company is committed to workplace transformation and upholding its Employment Equity objectives. We strongly encourage applications from individuals with disabilities as well as candidates from designated groups.

Kindly note should you not be contacted within 2 weeks of your application, kindly consider your application as unsuccessful.