Reservations Manager

Tolcon Group; Madibeng Local Municipality; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Tolcon Group is seeking a seasoned administrator for the Reservations/Ticket Office department in North West. The role requires coordinating rate plans, preparing quotations, and driving sales support across venues and conferences.

Strong communication and meticulous attention to detail are essential. The ideal candidate will bring a Diploma or Certificate in administration, 5 years in a similar role, and the ability to work shifts with a professional, ethical approach.

Qualifications

• Certificate or Diploma in administration or related field.
• Excellent command of the English language (speak, read & write).
• 5 years of experience in a similar position.
• Adaptability and analytical mindset.
• Attention to detail and strong communication skills.
• Customer oriented with good interpersonal skills.
• Ability to present information clearly to suppliers, customers and employees.
• Ethical conduct and goal-oriented, organized team player.
• People management and ability to work shifts.

Responsibilities

• Liaise with central reservations to communicate new rate plans and promotions.
• Take overall accountability for the Reservations/Ticket Office department.
• Prepare quotations and coordinate related activities and follow-ups.
• Assist sales team in setting their rates.
• Support venue/outlets and conference sales activities.
• Coordinate with travel agents and internal stakeholders on reservations matters.
• Maintain hygiene, dress code, and health/safety standards.

Education

Certificate/Diploma in administration

Job description

Qualifications and Skills

Suitable candidates must possess the following minimum qualifications and skills:

• Certificate/Diploma in administration or related
• Excellent command of the English language (speak, read & write)
• 5 years of experience in a similar position
• Adaptability
• Analytical
• Attention to detail
• Ability to effectively present information and respond to suppliers, customers and employees.
• Customer oriented
• Critical thinking
• Excellent communication skills
• Ethical conduct
• Goal-oriented, organised & team player
• People management
• Ability to work shifts

Essential Duties & Responsibilities

The successful candidate’s responsibilities will include, but are not limited to:

• Liaise with central reservations to communicate new rate plans and promotions.
• Overall accountability for the entire Reservations/Ticket Office department.
• Prepare quotations and coordinate all related activities and follow-ups.
• Assist sales team in setting their rates.
• Support and participate in venue/outlets and conference sales.
• Liaise with travel agents and internal operational stakeholders to coordinate reservations related matters.
• Maintain personal hygiene and dress code.
• Check quality of hygiene standards on site.
• Ensure and follow all health, safety and hygiene processes and procedures as per requirements.
• Ensure accurate daily attendance and timely submission of timesheets and ERS reports.
• Manage employee matters in relation to training, coaching and disciplinary actions.

By applying, you consent to the Company processing your personal information in line with PoPI, which may include reference, credit, and background checks.

Please note that only shortlisted candidates will be contacted, and a medical assessment may be required in terms of OHS legislation.

The Company is committed to workplace transformation and upholding its Employment Equity objectives.

We strongly encourage applications from individuals with disabilities as well as candidates from designated groups.

Kindly note should you not be contacted within 2 weeks of your application, kindly consider your application as unsuccessful.