Reservations Sales Specialist

Protea Hotels by Marriott®; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Protea Hotels by Marriott is seeking a Reservations agent to process all reservation requests and changes received by phone, fax, or mail at the V&A Waterfront location in Cape Town. You will identify guest needs, verify availability, explain policies, and document special requests to maximize revenue.

The role requires excellent phone etiquette, clear communication, and teamwork to support colleagues and guests while maintaining professional appearance and confidentiality.

Qualifications

• Matric or equivalent.
• No related work experience is required.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Input and access data in the reservation system.

Skills

Customer Service Orientation

Telephone Etiquette

English Language Proficiency

Listening

Communication

Team Work

Interpersonal Skills

Education

Matric or equivalent

Tools

Reservation System

Job description

Protea Hotels by Marriott is seeking a Reservations agent to process all reservation requests and changes received by phone, fax, or mail at the V&A Waterfront location in Cape Town. You will identify guest needs, verify availability, explain policies, and document special requests to maximize revenue.

The role requires excellent phone etiquette, clear communication, and teamwork to support colleagues and guests while maintaining professional appearance and confidentiality.