Reservations and Events Coordinator

Placements24; Stellenbosch; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Performance-based bonuses

Employee discounts

Job summary

Placements24 is seeking a Reservations and Events Coordinator for a boutique hotel in Paarl, Western Cape. You will handle room bookings, respond to inquiries, and coordinate small to medium events from inquiry to execution, ensuring guest satisfaction.

You will collaborate with F&B, Front Desk, and Housekeeping to deliver seamless events, manage calendars, and contribute to occupancy and revenue targets while delivering exceptional service in a charming setting.

Qualifications

• 3+ years experience in hotel reservations or event coordination.
• Excellent communication and interpersonal skills.
• Strong organizational skills with meticulous attention to detail.
• Proficiency with PMS and reservation platforms.

Responsibilities

• Manage all incoming reservation requests via phone, email, and online booking platforms.
• Confirm bookings, process payments, and maintain accurate reservation records.
• Respond to guest inquiries regarding room availability, amenities, and policies.
• Coordinate the planning and execution of small to medium-sized events, including weddings, conferences, and private functions.
• Liaise with clients to understand their event requirements, budgets, and timelines.
• Collaborate with internal departments (F&B, Front Desk, Housekeeping) to ensure seamless event delivery.
• Prepare event proposals, contracts, and BEOs (Banquet Event Orders).
• Assist in managing event calendars and ensuring no scheduling conflicts.
• Contribute to achieving hotel occupancy and event revenue targets.
• Maintain a high standard of customer service throughout the booking and event planning process.

Job description

About the Role

Our client, a distinctive boutique hotel renowned for its exceptional service and prime location in **Paarl, Western Cape**, is seeking a highly organized and personable Reservations and Events Coordinator. This dual-faceted role is vital for managing room bookings, coordinating special events, and ensuring a seamless experience for all guests from initial inquiry to event execution. The ideal candidate will possess strong administrative skills, excellent communication abilities, and a passion for the **Hospitality & Tourism** industry. You will be the first point of contact for many guests and clients, playing a key role in driving occupancy and ensuring the success of various events hosted at the property. This is a dynamic opportunity to contribute to the guest experience in the picturesque **Paarl** region.

Key Responsibilities

• Manage all incoming reservation requests via phone, email, and online booking platforms.
• Confirm bookings, process payments, and maintain accurate reservation records.
• Respond to guest inquiries regarding room availability, amenities, and policies.
• Coordinate the planning and execution of small to medium-sized events, including weddings, conferences, and private functions.
• Liaise with clients to understand their event requirements, budgets, and timelines.
• Collaborate with internal departments (F&B, Front Desk, Housekeeping) to ensure seamless event delivery.
• Prepare event proposals, contracts, and BEOs (Banquet Event Orders).
• Assist in managing event calendars and ensuring no scheduling conflicts.
• Contribute to achieving hotel occupancy and event revenue targets.
• Maintain a high standard of customer service throughout the booking and event planning process.

Requirements

• Minimum of 3 years of experience in hotel reservations or event coordination, preferably within the **Hospitality & Tourism** sector.
• Strong organizational skills with meticulous attention to detail.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficiency in Property Management Systems (PMS) and reservation software.
• Experience with event planning and coordination tools is a plus.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• A customer-centric approach with a passion for delivering outstanding service.
• Familiarity with the **Paarl** area and its local attractions is advantageous.
• Flexibility to work extended hours during peak periods or events.
• A proactive attitude and a team-player mentality.

Benefits

• Our client offers a competitive salary, commensurate with experience, and opportunities for professional development within a charming boutique hotel setting.
• You will be part of a close-knit team dedicated to creating memorable experiences for guests in **Paarl**.
• This role provides broad exposure to both reservations and event management, enhancing your skill set within the **Hospitality & Tourism** industry.
• Enjoy a stimulating work environment and the chance to contribute directly to the success of the property.
• Potential for performance-based bonuses and employee discounts on hotel services are available.
• Join a property that values its staff and guests in the beautiful **Western Cape**.