Reservationist | Boutique Reservations Office | Cape Town, Western Cape | Ss

HotelJobs; Cape Town; On-site; ZAR 223,000 - 268,000; Full time

Job summary

Kendrick Recruitment seeks an experienced Reservationist for a boutique reservations office in Milnerton, Cape Town. This fast-paced, office-based role focuses on delivering precise reservations from initial enquiry to confirmation with guests and travel agents.

The ideal candidate has luxury hospitality reservations experience, exceptional attention to detail, and strong communication skills. Live-out option not provided; local travel agents and guests are served daily.

Qualifications

• Experience in luxury hospitality reservations (hotels, safari lodges or lodges) is essential.
• Strong knowledge of reservations procedures, booking administration and guest communication.
• Proficiency with MS Office and reservations management systems.
• Excellent written and verbal communication, plus strong organisational skills.

Responsibilities

• Manage reservations from enquiry to confirmation, including amendments and cancellations.
• Respond to guest and travel-agent enquiries via email and telephone.
• Prepare quotations, booking confirmations and related reservations documentation.
• Capture and maintain detailed guest information, booking records and agent profiles.
• Ensure accurate rates, availability, inclusions and booking terms are communicated.
• Coordinate special requests and guest preferences with operational teams.
• Liaise with lodge teams and departments to ensure seamless bookings.
• Maintain high accuracy across reservations systems and documentation.
• Assist with reservations reporting, filing and general admin duties.
• Deliver professional, friendly and personalised service meeting deadlines and high hospitality standards.

Skills

Reservations experience

Hospitality bookings

Microsoft Office

Guest communication

Attention to detail

Organisational skills

Phone etiquette

Teamwork

Reservation software

Tools

Reservations software

MS Office

Job description

NOW HIRING: Reservationist | Boutique Reservations Office | Cape Town, Western Cape

About the Opportunity

Kendrick Recruitment is seeking an experienced, organised and guest-focused Reservationist to join a well-established boutique reservations office based in Milnerton, Cape Town. The ideal candidate will have a strong background in luxury hospitality reservations, excellent attention to detail and the ability to manage bookings efficiently from initial enquiry through to confirmation. This is a fast-paced, office-based role requiring a professional and proactive individual who can deliver exceptional service to guests and travel agents while maintaining accurate reservations and administrative records.

Key Responsibilities

• Manage reservations from initial enquiry through to confirmation, including amendments and cancellations.
• Respond professionally and efficiently to guest and travel agent enquiries via email and telephone.
• Prepare accurate quotations, booking confirmations and relevant reservations documentation.
• Capture and maintain detailed guest information, booking records and agent profiles.
• Ensure correct rates, availability, inclusions and booking conditions are communicated.
• Coordinate special requests, guest preferences and operational requirements.
• Liaise with lodge teams and internal departments to ensure seamless booking arrangements.
• Maintain exceptional accuracy across all reservations systems and documentation.
• Assist with reservations reporting, filing and general administrative duties.
• Deliver professional, friendly and personalised service while meeting deadlines and maintaining high hospitality standards.

Key Requirements

• Previous reservations experience within luxury hospitality, safari lodges or hotels is essential.
• Strong knowledge of reservations procedures, booking administration and guest communication.
• Excellent computer literacy, including Microsoft Office and reservations management systems.
• Exceptional written and verbal communication skills.
• Strong organisational abilities with excellent attention to detail.
• Ability to manage multiple bookings, enquiries and deadlines efficiently.
• Professional telephone etiquette and excellent customer service skills.
• Confident handling guest and travel agent enquiries.
• Accurate, reliable and able to perform well under pressure.
• Positive, proactive and solutions-driven attitude.
• Strong teamwork and interpersonal skills.
• Comfortable working in a busy, office-based reservations environment.

Package

• Salary: R22,000 per month.
• Incentive: Small monthly performance-based incentive applicable after six months.
• Accommodation: Live-out position.
• Location: Milnerton, Cape Town, Western Cape.
• Working Arrangement: Full-time, office-based position.