Reservationist

Karen Tupper Recruitment; Worcester; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A luxury hospitality establishment is seeking a professional Reservationist to join its team. Reporting to the Reservations Manager, the successful candidate will manage bookings and enquiries accurately while delivering courteous, efficient and exceptional service in line with luxury hospitality standards.

Handle enquiries, process bookings in the PMS, upsell to maximise revenue, maintain guest records, and communicate requirements to other departments.

Qualifications

• South African citizen residing in the Cape Town Winelands area.
• Matric / Grade 12 qualification.
• A diploma in Hospitality, Travel or Tourism will be advantageous.
• Preferably 2–3 years’ reservations experience in luxury environments.
• Knowledge of PMS systems and OTA platforms.
• Fluent in English; additional languages advantageous.
• Excellent written and verbal communication, sales and customer service skills.
• Knowledge of domestic and international travel bookings.
• Strong organisational skills with attention to detail.
• Willingness to work rotational shifts, including weekends and public holidays.

Responsibilities

• Handle reservation enquiries, telephone calls and emails promptly and professionally.
• Process bookings, manage provisional reservations and update the PMS.
• Ensure rates, confirmations, deposits, guest details and special requests are accurate.
• Maintain organised reservation records, guest histories and booking statistics.
• Monitor daily arrivals and confirm bookings during high-occupancy periods.
• Maximise revenue through upselling and adherence to cancellation/no-show policies.
• Maintain knowledge of room types, facilities, rates, promotions and OTA channels.
• Communicate guest requirements and booking information to relevant departments.
• Identify sales opportunities and assist with pre-bookings of facilities.
• Build professional relationships with guests, travel agents and colleagues.

Skills

Reservation handling

PMS systems

English fluency

Sales & customer service

Attention to detail

Education

Matric / Grade 12

Diploma in Hospitality/Travel/Tourism (advantage)

Tools

OTA platforms

Job description

A luxury hospitality establishment is seeking a professional, organised and guest-focused Reservationist to join its team. Reporting to the Reservations Manager, the successful candidate will manage bookings and enquiries accurately while delivering courteous, efficient and exceptional service in line with luxury hospitality standards.

Key Responsibilities

• Handle reservation enquiries, telephone calls and emails promptly and professionally.
• Process bookings, manage provisional reservations and update the property management system (PMS).
• Ensure rates, confirmations, deposits, guest details and special requests are accurate.
• Maintain organised reservation records, guest histories and booking statistics.
• Monitor daily arrivals and ensure bookings are confirmed, particularly during high-occupancy periods.
• Maximise revenue through upselling and adherence to cancellation and no-show policies.
• Maintain thorough knowledge of room types, facilities, rates, promotions and online travel agency (OTA) channels.
• Communicate guest requirements and booking information to relevant departments.
• Identify sales opportunities and assist with pre-bookings of facilities.
• Build professional relationships with guests, travel agents and colleagues.

Minimum Requirements & Skills

• Must be a South African citizen and reside in the Cape Town Winelands area.
• Matric / Grade 12 qualification.
• A diploma in Hospitality, Travel or Tourism will be advantageous.
• Preferably 2–3 years’ reservations experience, ideally within a five-star or luxury hospitality environment.
• Knowledge of PMS systems and online travel agency platforms.
• Fluent in English; additional languages will be advantageous.
• Excellent written and verbal communication, sales and customer service skills.
• Knowledge of domestic and international travel, including business, leisure, group and FIT bookings.
• Strong organisational skills, attention to detail and the ability to work under pressure.
• Well-presented, professional and guest-focused.
• Willingness to work rotational shifts, including weekends and public holidays.