Guest Services Coordinator - Luxury Accommodation

Placements24; Upington; Híbrido; ZAR 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical aid

Retirement fund

Career growth

Beautiful region

Descripción de la vacante

Placements24 is seeking a Guest Services Coordinator for our luxury Upington property. The role focuses on delivering exceptional guest experiences from booking to post-stay, coordinating arrivals and departures, and responding to inquiries with a high standard of service.

The successful candidate will have strong communication, organizational abilities, and a proactive, guest-centric approach within a hospitality setting.

Formación

• Minimum of 3 years in guest services or front desk.
• Proficient in handling reservations and inquiries.
• Excellent interpersonal and written/verbal communication.
• Strong organizational skills and attention to detail.
• Experience with PMS and standard office software.
• Flexible hours including weekends/holidays.
• Based in or able to commute to Upington.

Responsabilidades

• Manage guest reservations and inquiries across channels.
• Coordinate guest arrivals and departures.
• Provide information on services, amenities, local attractions.
• Assist with special requests, promptly and efficiently.
• Liaise with housekeeping and maintenance.
• Handle feedback and escalate when needed.
• Maintain guest records in the PMS.
• Prepare guest welcome packs and room amenities.
• Support Front Office Manager in daily operations.

Conocimientos

Guest services

Front desk

Communication

Organization

Problem solving

Herramientas

PMS software

Office software

Descripción del empleo

About the Role

Our client, a highly-rated luxury accommodation provider in the scenic Upington, Northern Cape , is seeking a detail-oriented and customer-focused Guest Services Coordinator. This role is integral to ensuring an exceptional experience for every guest, from the moment they book until after their departure. The ideal candidate will possess outstanding communication and organizational skills, with a genuine passion for service excellence. You will manage guest bookings, coordinate arrivals and departures, respond to inquiries, and assist with a variety of guest requests to ensure their stay is comfortable and memorable. This is an excellent opportunity for an individual eager to contribute to a high-standard hospitality environment in a beautiful part of South Africa.

Key Responsibilities

• Manage guest reservations, inquiries, and correspondence across various communication channels.
• Coordinate and confirm guest arrivals and departures, ensuring a seamless process.
• Provide guests with information on services, amenities, and local attractions.
• Assist guests with special requests, ensuring their needs are met promptly and efficiently.
• Liaise with other departments (housekeeping, maintenance) to ensure guest satisfaction.
• Handle guest feedback and complaints professionally, escalating when necessary.
• Maintain accurate guest records and update the property management system (PMS).
• Assist with the preparation of guest welcome packs and room amenities.
• Contribute to maintaining the highest standards of service and presentation.
• Support the Front Office Manager in daily operations and administrative tasks.

Requirements

• Minimum of 3 years of experience in guest services, front desk, or a similar customer-facing role within the hospitality industry.
• Proven ability to manage reservations and handle guest inquiries effectively.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong organizational skills and meticulous attention to detail.
• Proficiency in using property management systems (PMS) and standard office software.
• A customer-centric approach with a proactive attitude towards problem-solving.
• Ability to work flexible hours, including weekends and public holidays.
• Must be based in or able to commute reliably to Upington, Northern Cape .
• A professional appearance and demeanor.
• A positive attitude and a team player mentality.

Benefits

• This position offers a competitive annual salary and potential for performance-based bonuses.
• Employees receive comprehensive medical aid and retirement fund benefits.
• You will have the opportunity to work in a beautiful region and grow within a reputable hospitality establishment.
• Career advancement opportunities are available for dedicated and high-performing individuals.
• Be part of a team committed to delivering outstanding guest experiences in the Northern Cape .