Guest Services Supervisor - Boutique Hotel

Placements24; Paarl; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Staff meals and uniform provided

Hybrid work arrangement

Employee discounts on hotel services

Professional development and training

Job summary

Placements24 is seeking a proactive Guest Services Supervisor for a charming boutique hotel in Paarl, Western Cape. You will lead a small front desk team, oversee check-in/out, manage guest inquiries and requests, and collaborate with housekeeping, maintenance and F&B to ensure flawless stays.

This hybrid role combines on-site leadership with some remote administrative tasks, requiring excellent communication, a polished presence, and a passion for delivering memorable guest experiences in a

Qualifications

• 1–2 years in a supervisory capacity in front desk or guest services.
• Excellent communication, interpersonal and problem-solving skills.
• Proficiency in PMS and MS Office.

Responsibilities

• Supervise front desk and guest services team daily.
• Ensure smooth check-in and check-out processes.
• Handle guest inquiries, requests and complaints promptly.
• Train and mentor front desk staff.
• Maintain high standards of guest service and satisfaction.
• Coordinate with housekeeping, maintenance and F&B to meet guest needs.
• Manage reservations, room assignments and guest profiles.
• Implement hotel policies and ensure staff compliance.
• Develop and execute guest engagement initiatives.
• Oversee concierge services and provide local recommendations.

Skills

Leadership

Customer service

Communication

PMS software

Microsoft Office

Education

High school diploma

Hospitality qualification (advantageous)

Tools

PMS software

Microsoft Office Suite

Job description

About the Role

Our client, an exclusive boutique hotel nestled in the heart of **Paarl, Western Cape**, is looking for a proactive and polished Guest Services Supervisor. This role is crucial in ensuring every guest receives personalized attention and exceptional service, contributing to memorable stays. You will lead a small team, oversee front desk operations, manage guest inquiries and requests, and collaborate with other departments to maintain the hotel's high standards. This hybrid position requires a balance of on-site presence for team leadership and guest interaction, with potential for some remote administrative tasks. If you have a passion for hospitality and excel in creating welcoming experiences within a sophisticated setting in **Paarl**, this is an ideal opportunity.

Key Responsibilities

• Supervise the daily operations of the front desk and guest services team.
• Ensure efficient check-in and check-out processes.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Train and mentor front desk staff, fostering a positive and service-oriented team environment.
• Maintain the highest standards of guest service and satisfaction.
• Coordinate with housekeeping, maintenance, and food & beverage departments to ensure guest needs are met.
• Manage reservations, room assignments, and guest profiles accurately.
• Implement hotel policies and procedures, ensuring compliance among staff.
• Assist in developing and executing guest engagement initiatives.
• Oversee the concierge services and provide local recommendations to guests.

Requirements

• Previous experience in a Front Desk or Guest Services role, with at least 1-2 years in a supervisory capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite.
• Adept at handling guest feedback and resolving issues effectively.
• Strong leadership potential and the ability to motivate a team.
• A professional and welcoming demeanor.
• Flexibility to work shifts, including weekends and public holidays.
• Familiarity with **Paarl** and its attractions is a plus.
• A passion for the hospitality industry and delivering outstanding guest experiences.
• Minimum of a high school diploma; a hospitality qualification is advantageous.

Benefits

• Competitive annual salary of R .
• Hybrid work arrangement offering a blend of on-site and remote work.
• Opportunity to work in a charming boutique hotel setting in **Paarl**.
• Staff meals and uniform provided.
• Employee discounts on hotel services.
• Professional development and training opportunities.
• Be part of a dedicated and supportive hotel team.