Reservations Agent Supervisor

Placements24; East London; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Staff discounts on accommodation and F

B&F discounts and professional develop

Job summary

Placements24 is seeking an organized Reservations Agent Supervisor for a busy East London hotel. This on-site role oversees the reservations department, ensures smooth booking processes, and delivers excellent service to guests from first contact.

You will lead a team of reservation agents, train new staff, manage inventory and complex bookings, collaborate with Front Desk and Sales, and work toward occupancy and revenue targets.

Qualifications

• Minimum 2 years of experience in reservations or front office within hospitality.
• Previous supervisory experience is desirable.
• Excellent communication, organizational, and customer service skills.
• Proficiency with PMS and MS Office Suite.
• Ability to work flexible hours, including weekends and public holidays.
• Strong attention to detail and accuracy.
• Professional and positive attitude.
• Ability to work effectively under pressure and manage multiple tasks.
• A passion for the hospitality industry and basic revenue management understanding.

Responsibilities

• Supervise and coordinate the daily operations of the reservations department.
• Manage incoming reservation inquiries via phone, email, and online channels.
• Ensure accurate and efficient processing of all room bookings and modifications.
• Monitor room inventory to optimize occupancy and maximize revenue.
• Assist in training and mentoring reservation agents, ensuring adherence to hotel standards.
• Handle complex booking requests and resolve any issues or complaints related to reservations.
• Prepare daily reservation reports and assist with administrative tasks.
• Collaborate with the Front Desk and Sales departments to ensure seamless communication.
• Maintain up-to-date knowledge of hotel rates, promotions, and services.
• Contribute to the achievement of hotel occupancy and revenue targets.

Skills

Communication

Organizational skills

Customer service

Leadership

Problem solving

Tools

PMS (hotel reservation system)

Microsoft Office

Job description

About the Role

Our client is seeking an organized and customer-focused Reservations Agent Supervisor for their busy hotel in **East London**. This on-site role is crucial for managing the reservations department, ensuring efficient booking processes, and providing excellent service to potential guests. The Supervisor will oversee a team of reservation agents, handle complex booking inquiries, manage room inventory, and assist in training new staff. You will play a key role in maximizing room occupancy and revenue by ensuring accurate and timely reservations. The ideal candidate possesses strong communication skills, a keen eye for detail, and a passion for hospitality. Your leadership will ensure the reservations team operates smoothly and efficiently, contributing significantly to the guest experience from the very first point of contact.

Key Responsibilities

• Supervise and coordinate the daily operations of the reservations department.


• Manage incoming reservation inquiries via phone, email, and online channels.


• Ensure accurate and efficient processing of all room bookings and modifications.


• Monitor room inventory to optimize occupancy and maximize revenue.


• Assist in training and mentoring reservation agents, ensuring adherence to hotel standards.


• Handle complex booking requests and resolve any issues or complaints related to reservations.


• Prepare daily reservation reports and assist with administrative tasks.


• Collaborate with the Front Desk and Sales departments to ensure seamless communication.


• Maintain up-to-date knowledge of hotel rates, promotions, and services.


• Contribute to the achievement of hotel occupancy and revenue targets.

Requirements

• Minimum of 2 years of experience in a reservations or front office role within the hospitality industry.


• Previous supervisory experience is highly desirable.


• Excellent communication, organizational, and customer service skills.


• Proficiency in hotel reservation systems (PMS) and Microsoft Office Suite.


• Ability to work flexible hours, including weekends and public holidays.


• A strong attention to detail and accuracy.


• A professional and positive attitude.


• Ability to work effectively under pressure and manage multiple tasks.


• A passion for the hospitality industry.


• Basic understanding of revenue management principles is a plus.

Benefits

Our client offers a competitive annual salary of R , commensurate with experience.

• Benefits include staff discounts on accommodation and F&B, opportunities for professional development, and a supportive work environment.


• You will be an integral part of the team at a reputable hotel in **East London**, contributing directly to guest satisfaction and the hotel's commercial success.


• This role provides a great opportunity to develop leadership skills in hotel reservations management.