Front Office Supervisor

Placements24; East London; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid benefits

Paid annual leave

Training and career advancement

Employee discounts on accommodation &d

Supportive team environment

Coastal city location

Job summary

Placements24 is sourcing a Front Office Supervisor for a well-established hotel in East London. The role focuses on welcoming guests, supervising front desk staff, and ensuring smooth check-in and checkout processes.

The ideal candidate will have strong leadership, outstanding communication, and a passion for service excellence, with the ability to manage reservations and guest records while maintaining policy adherence.

Qualifications

• Minimum 3 years in front office operations with at least 1 year in a supervisory role.
• Strong customer service and guest-relations focus.
• Excellent communication and problem-solving abilities.
• Proficient with hotel PMS and reservation systems.
• Able to work flexible hours, including weekends and holidays.

Responsibilities

• Supervise daily front desk operations and ensure smooth check-in/out.
• Lead, mentor and train front desk agents for service excellence.
• Handle guest inquiries and resolve issues promptly.
• Manage reservations, room allocations and guest records.
• Monitor policies, cash handling, and security procedures.
• Prepare daily reports for management.

Skills

Customer service

Leadership

Communication

PMS proficiency

Education

High school diploma or equivalent

Hospitality certification (optional)

Tools

Hotel PMS

Job description

About the Role Our client, a well-established hotel in East London , is seeking an attentive and customer-focused Front Office Supervisor. This role is integral to providing a welcoming and efficient experience for all guests upon arrival and departure. The ideal candidate will have strong leadership skills, exceptional communication abilities, and a passion for service excellence. This position offers the opportunity to develop leadership skills within a supportive hotel environment.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring smooth check-in and check-out processes.
• Lead and train front desk agents, providing guidance and support to ensure high service standards.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Manage reservations, room allocations, and guest records accurately.
• Ensure adherence to hotel policies and procedures, including cash handling and security protocols.
• Assist in resolving guest complaints and ensuring guest satisfaction.
• Monitor front office operations to ensure efficiency and optimal guest experience.
• Liaise with other hotel departments to coordinate guest services.
• Prepare daily reports and summaries for management.
• Contribute to a positive and professional atmosphere at the front desk.

Requirements

• Minimum of 3 years of experience in front office operations, with at least 1 year in a supervisory role.
• Proven customer service skills and a commitment to exceeding guest expectations.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in hotel property management systems (PMS).
• Ability to work flexible hours, including weekends and public holidays, as needed for operations in East London .
• Strong organizational and multitasking skills.
• A professional appearance and demeanor.
• High school diploma or equivalent; further education or certification in hospitality is a plus.
• Team player with leadership potential.
• Familiarity with the local area and attractions is beneficial.

Benefits

• Competitive salary.
• Medical aid benefits.
• Paid annual leave.
• Opportunities for training and career advancement within the hotel.
• Employee discounts on accommodation and dining.
• A supportive team environment.
• Work in a scenic coastal city.