Reservations Agent

Placements24; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health & retirement benefits

Staff discounts

Career training

Prime Sandton location

Job summary

Placements24 invites applications for a Reservations Agent at a hotel in Sandton. You will manage bookings via phone, email, and online systems, delivering accurate information and exceptional service from first contact.

You should have hospitality or reservations experience, strong English communication, and the ability to multitask. The role offers opportunities for training, career advancement, and staff discounts, with a prime Sandton location.

Qualifications

• Experience in reservations or customer service role.
• Proficiency with hotel reservation software and general computer skills.
• Excellent verbal and written communication in English.
• Strong organizational skills and ability to manage multiple tasks.
• Friendly, professional demeanor and commitment to guest satisfaction.

Responsibilities

• Process reservations accurately via phone, email, and online booking systems.
• Provide guests with information on room availability, rates, amenities, and hotel policies.
• Handle cancellations, modifications, and special requests from guests.
• Upsell room types and packages to maximize revenue opportunities.
• Maintain up-to-date knowledge of hotel promotions and local attractions.

Skills

Reservation software

Customer service

English proficiency

Organizational skills

Multitasking

Communication skills

Job description

About the Role

Our client is seeking a detail-oriented and customer-focused Reservations Agent to manage bookings and inquiries for their hotel in the vibrant district of Sandton . You will play a key role in ensuring a smooth and efficient booking process, providing guests with accurate information and exceptional service from their first point of contact. This position requires excellent communication skills and a passion for hospitality.

Key Responsibilities

• Process reservations accurately via phone, email, and online booking systems.
• Provide guests with information regarding room availability, rates, amenities, and hotel policies.
• Handle cancellations, modifications, and special requests from guests.
• Upsell room types and packages to maximize revenue opportunities.
• Maintain up-to-date knowledge of hotel promotions and local attractions.

Requirements

• Previous experience in a reservations or customer service role, preferably in the hospitality industry.
• Proficiency with hotel reservation software and general computer skills.
• Excellent verbal and written communication skills in English.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• A friendly, professional demeanor and a commitment to guest satisfaction.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Comprehensive health and retirement benefits.
• Staff discounts on hotel services and amenities.
• Opportunities for training and career advancement.
• Work in a prime location in Sandton with a dedicated team.