Reservations Agent

Placements24; LegKraal Gate; Hybrid; ZAR 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work schedule

Training and career development

Discounts on hotel stays

Supportive team environment

Job summary

Placements24 is seeking a detail-oriented Reservations Agent to manage booking inquiries and reservations for properties in Mahikeng. You will be the first point of contact for guests, providing information on services, availability, and pricing.

This role combines remote administrative tasks with on-site guest interaction, supported by a hybrid schedule. Strong communication, reservation-system proficiency, and a passion for guest satisfaction are essential.

Qualifications

• Previous experience in reservations or customer service.
• Proficiency with Opera, Fidelio, or similar reservation systems.
• Strong communication and multitasking abilities.

Responsibilities

• Handle reservation requests via phone, email, and online platforms.
• Provide accurate information on availability, rates, amenities, and policies.
• Process bookings, modifications, and cancellations in the system.
• Upsell services and packages to enhance guest experience.
• Resolve guest inquiries and issues related to reservations promptly.
• Maintain knowledge of hotel offerings and local attractions.

Skills

Customer service

Communication

Active listening

Interpersonal skills

Multitasking

Tools

Opera Reservation System

Fidelio

GDS

Job description

About the Role

Our client is looking for a detail-oriented and customer-focused Reservations Agent to manage booking inquiries and reservations for their properties in Mahikeng . You will be the first point of contact for potential guests, providing information about services, availability, and pricing, and efficiently processing bookings. This role requires excellent communication skills, proficiency in reservation systems, and a commitment to providing a seamless booking experience. The position offers a hybrid work model, combining remote administrative tasks with on-site customer interaction and support.

Key Responsibilities

• Handle incoming reservation requests via phone, email, and online platforms.
• Provide accurate information on room availability, rates, amenities, and policies.
• Process bookings, modifications, and cancellations efficiently and accurately in the reservation system.
• Upsell services and packages to enhance the guest experience and drive revenue.
• Respond to guest inquiries and resolve issues related to reservations in a timely manner.
• Maintain strong knowledge of hotel offerings and local attractions to assist guests.

Requirements

• Previous experience as a Reservations Agent or in a similar customer service role.
• Proficiency with hotel reservation software (e.g., Opera, Fidelio) and GDS systems.
• Excellent communication, active listening, and interpersonal skills.
• Strong organizational skills and the ability to multitask effectively.
• A professional demeanor and a passion for providing outstanding customer service.

Benefits

• Competitive salary and potential for performance-based incentives.
• Hybrid work schedule offering flexibility between remote and office-based work.
• Opportunities for training and career development within the hospitality sector.
• Discounts on hotel stays and services.
• A supportive team environment focused on guest satisfaction.