Concierge Services Agent

Placements24; LegKraal Gate; On-site; ZAR 83,000 - 138,000; Full time

Benefits offered by this job

Competitive hourly wage

Tips potential

Health benefits

Learning opportunities

Employee recognition programs

Job summary

Placements24 is seeking a personable Concierge Services Agent to assist guests at a property in Mahikeng. You will provide recommendations, arrange services, and resolve requests with a professional, friendly demeanor.

You will be the go-to person for local attractions, dining, transportation, and more, coordinating with hotel departments and vendors to fulfill guest requests. Strong communication and knowledge of the Mahikeng area are essential.

Qualifications

• 1–2 years of experience in guest service or concierge roles.
• Excellent communication and problem-solving skills.
• Strong knowledge of the Mahikeng area and attractions.

Responsibilities

• Assist guests with dining reservations, transport, and activity bookings.
• Provide recommendations on local attractions, dining, and entertainment.
• Handle inquiries and issues with professionalism and a positive attitude.
• Maintain up-to-date knowledge of hotel services and local events.
• Coordinate with hotel departments and external vendors to fulfill requests.
• Keep the concierge desk organized and presentable.

Skills

Communication skills

Interpersonal skills

Problem-solving

Local area knowledge

Job description

About the Role

Our client is seeking a personable and knowledgeable Concierge Services Agent to provide exceptional assistance to guests at their property in Mahikeng . This role is central to enhancing the guest experience by offering personalized recommendations, arranging services, and resolving requests efficiently. You will be the go-to person for guests seeking information on local attractions, dining, transportation, and more. The ideal candidate is an excellent communicator, resourceful, well-versed in the local area, and dedicated to providing outstanding guest service with a professional and friendly demeanor.

Key Responsibilities

• Assist guests with a wide range of requests, including dining reservations, transportation arrangements, and local activity bookings.
• Provide informed recommendations on local attractions, entertainment, and dining options.
• Handle guest inquiries and issues with professionalism, efficiency, and a positive attitude.
• Maintain an up-to-date knowledge of hotel services, local events, and points of interest.
• Coordinate with other hotel departments and external vendors to fulfill guest requests.
• Ensure the concierge desk is well-organized and presentable at all times.

Requirements

• 1-2 years of experience in a guest service or concierge role, preferably within the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong knowledge of the Mahikeng area and its attractions.
• Resourceful and able to think on your feet to meet guest needs.
• A polished, professional appearance and a friendly, helpful attitude.

Benefits

• Competitive hourly wage with potential for tips.
• Health and wellness benefits.
• Opportunities to learn about the local tourism industry.
• A dynamic and engaging work environment.
• Employee recognition programs.