Guest Relations Manager

Placements24; LegKraal Gate; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Remote options

Health benefits

Career advancement

Supportive environment

Job summary

Placements24 is seeking a Guest Relations Manager for our client in the hospitality sector. The role focuses on remote guest support and proactive issue resolution to ensure an exceptional guest experience across properties in Mahikeng and surrounding areas.

You will be the primary contact for guests, anticipate needs, resolve concerns, and coordinate with hotel departments to deliver personalized service with attention to detail. Strong communication and CRM skills are essential.

Qualifications

• Experience in guest relations or hospitality management.
• Strong communication and problem-solving skills.
• Ability to empathize and tailor solutions.
• CRM experience required.
• Detail-oriented with good organizational skills.

Responsibilities

• Act as the primary liaison for guests and handle inquiries.
• Develop strategies to boost guest satisfaction and loyalty.
• Manage guest feedback and drive service improvements.
• Coordinate with hotel departments to meet guest needs.
• Maintain detailed records of guest interactions and preferences.

Skills

CRM systems

Hospitality software

Communication

Conflict resolution

Organization

Tools

CRM systems

Hospitality software

Job description

About the Role

Our client is looking for an empathetic and proactive Guest Relations Manager to ensure an exceptional guest experience at their properties, with a focus on remote guest support and issue resolution in Mahikeng . This role requires a dedicated individual who can anticipate guest needs, resolve concerns effectively, and build strong relationships to foster loyalty. You will be a key point of contact for guests, ensuring their satisfaction through personalized service and prompt attention to detail, contributing to the hotel's reputation for outstanding hospitality.

Key Responsibilities

• Act as the primary liaison for guests, addressing inquiries, concerns, and special requests.
• Develop and implement strategies to enhance guest satisfaction and loyalty programs.
• Manage guest feedback and implement service improvements based on reviews and comments.
• Coordinate with various hotel departments to ensure guest needs are met promptly and efficiently.
• Maintain detailed records of guest interactions and preferences.

Requirements

• Previous experience in guest relations , customer service, or hospitality management.
• Excellent communication, interpersonal, and conflict resolution skills.
• Ability to empathize with guests and provide tailored solutions.
• Proficiency in CRM systems and hospitality software .
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary and performance incentives.
• Flexible working arrangements, including remote options.
• Comprehensive health benefits package.
• Opportunities for career advancement in guest services.
• A supportive and guest-centric work environment.