Reservations Agent

Placements24; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Commission on bookings

Training & development

Discounts on accommodation

Supportive team environment

Job summary

Placements24 in Benoni is seeking a meticulous Reservations Agent to manage bookings and inquiries for its properties. You will handle reservations across channels, provide information on rates, and ensure accuracy from first contact to confirmation.

The role requires strong communication, organization, and a customer-centric approach. You will work with PMS and OTAs, coordinate with front desk and housekeeping, and look for opportunities to upsell services and packages.

Qualifications

• Experience in reservations, front desk, or customer service in hospitality.
• Proficient with PMS software and OTAs.
• Excellent communication and organizational skills.
• Ability to work in a fast-paced environment and multitask.

Responsibilities

• Handle incoming reservation inquiries via phone, email, and online booking platforms.
• Enter and manage guest reservations in the PMS.
• Provide information on room availability, rates, amenities, and local attractions.
• Process payments and cancellations according to hotel policy.
• Upsell additional services and packages to enhance the guest booking experience.
• Coordinate with Front Desk and Housekeeping to ensure smooth arrivals and departures.

Skills

Customer service

PMS software

OTAs

Attention to detail

Multitasking

Interpersonal skills

Organizational skills

Tools

PMS software

OTAs

Job description

About the Role

Our client is seeking a meticulous and friendly Reservations Agent to manage bookings and inquiries for their properties in Benoni . This role is fundamental to ensuring guests have a seamless booking experience, from their initial contact to confirmation. You will be responsible for managing reservations across various channels, providing information about services, and ensuring all booking details are accurate. The ideal candidate is organized, possesses excellent communication skills, and enjoys assisting travelers in the bustling Gauteng region.

Key Responsibilities

• Handle incoming reservation inquiries via phone, email, and online booking platforms.
• Accurately enter and manage guest reservations in the hotel's Property Management System (PMS).
• Provide information on room availability, rates, amenities, and local attractions.
• Process payments and cancellations according to hotel policy.
• Upsell additional services and packages to enhance the guest booking experience.
• Coordinate with the Front Desk and Housekeeping departments to ensure smooth arrivals and departures.

Requirements

• Previous experience in reservations, front desk, or a customer service role within the hospitality industry.
• Proficiency in using PMS software and online travel agencies (OTAs).
• Strong communication, listening, and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks.
• Customer-centric approach and a passion for service excellence.

Benefits

• Competitive salary and potential for commission on bookings.
• Training and development opportunities in the hospitality field.
• Discounts on accommodation and hotel services.
• A supportive team environment in Benoni .
• Exposure to a diverse clientele and international travel trends.