Concierge Specialist

Placements24; Benoni; On-site; ZAR 83,000 - 165,000; Full time

Benefits offered by this job

Competitive hourly wage

Health and wellness benefits

Training and career development

Staff meals and hotel service discount

Prestigious Gauteng hotel environment

Job summary

Placements24 in Benoni, Gauteng, is seeking a personable Concierge Specialist for a distinguished hotel to deliver exceptional guest service, handle reservations, and provide local recommendations.

You will rely on deep knowledge of the Benoni area to arrange dining, tours, transportation, and activities, maintain a well-organized desk, and build strong vendor relationships.

Fluency in English is required; additional languages are a plus; prior luxury-hotel guest services experience is preferred.

Qualifications

• Experience in concierge, guest relations or customer service within luxury hotels.
• Extensive knowledge of Benoni area, attractions, dining and transport options.
• Excellent communication, interpersonal and problem-solving skills.
• Proactive, service-oriented attitude with attention to detail.
• Fluency in English; additional languages are a plus.
• Ability to stay calm and professional under pressure.

Responsibilities

• Assist guests with restaurant reservations, tour bookings, transportation and local information.
• Provide personalized recommendations for activities, attractions and dining based on guest preferences.
• Maintain up-to-date knowledge of local events and services in the Benoni area.
• Handle guest inquiries and issues efficiently and courteously, ensuring prompt resolution.
• Build and maintain relationships with local vendors and service providers for guest arrangements.
• Ensure the concierge desk is organized and presentable at all times.

Skills

Experience in concierge

Local knowledge

Communication skills

Proactive attitude

English fluency

Composure under pressure

Job description

About the Role

Our client, a distinguished hotel in Benoni , is seeking a personable and resourceful Concierge Specialist to provide exceptional service to their guests. You will be the go-to person for recommendations, reservations, and assistance with any guest needs, ensuring their stay is comfortable and memorable. This role requires extensive local knowledge and a proactive approach to guest satisfaction in the heart of Gauteng.

Key Responsibilities

• Assist guests with a wide range of requests, including restaurant reservations, tour bookings, transportation, and local information.
• Provide personalized recommendations for activities, attractions, and dining based on guest preferences.
• Maintain up-to-date knowledge of local events, attractions, and services in the Benoni area.
• Handle guest inquiries and issues efficiently and courteously, ensuring prompt resolution.
• Build and maintain relationships with local vendors and service providers to facilitate guest arrangements.
• Ensure the concierge desk is well-organized and presentable at all times.

Requirements

• Previous experience in a concierge, guest relations, or customer service role within a luxury hotel environment.
• Extensive knowledge of the local area, including attractions, dining, and transportation options.
• Exceptional communication, interpersonal, and problem-solving skills.
• A proactive, service-oriented attitude with a keen eye for detail.
• Fluency in English; knowledge of other languages is a plus.
• Ability to remain calm and professional under pressure.

Benefits

• Competitive hourly wage with potential for gratuities.
• Comprehensive health and wellness benefits package.
• Opportunities for training and skill development in guest services.
• Staff meals and discounts on hotel services.
• A prestigious work environment in a well-regarded hotel in Gauteng .