Reservations Agent

Placements24; Randburg; Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote working

Comprehensive training

Career growth

Supportive virtual team

Job summary

Placements24 is seeking a detail-oriented Reservations Agent to manage bookings and inquiries for properties in a remote setting from Randburg. You will handle high volumes via phone, email, and online channels, ensuring a seamless booking experience for guests.

The ideal candidate is organized, communicates well, and enjoys a customer-focused role in a virtual environment, contributing to occupancy and guest satisfaction.

Qualifications

• Experience in reservations or front desk within hospitality.
• Excellent communication, interpersonal and listening skills.
• Proficiency with hotel reservation software and standard office applications.
• Strong organizational skills and attention to detail for accurate data handling.
• Ability to work independently in a remote setting and meet targets.

Responsibilities

• Process reservations via phone, email and online channels.
• Provide guests with room types, availability, rates, amenities and local attractions.
• Manage room inventory and rates across booking platforms to optimize occupancy.
• Handle modifications, cancellations and special requests with prompt updates to reservations.
• Address guest inquiries and concerns in a professional and courteous manner.
• Liaise with front desk and other departments to ensure smooth guest experience from booking to checkout.
• Maintain detailed records of guest interactions and reservation details in the PMS.

Skills

Communication skills

Interpersonal skills

Active listening

Time management

Remote work discipline

Tools

Reservation software

Office applications

Job description

About the Role

Our client is seeking a detail-oriented and customer-friendly Reservations Agent to manage bookings and inquiries for their properties, working remotely from Randburg or any suitable location. This role is crucial in ensuring a seamless booking process for guests and maximizing occupancy for the hotel. You will handle a high volume of reservations via phone, email, and online channels, providing exceptional service and information to potential guests. The ideal candidate is organized, possesses excellent communication skills, and has a passion for hospitality and customer satisfaction, working independently in a virtual environment while contributing to the team's overall success.

Key Responsibilities

• Process incoming reservations accurately and efficiently through various channels, including phone, email, and online booking engines.
• Provide guests with detailed information regarding room types, availability, rates, hotel amenities, and local attractions.
• Manage room inventory and rates across different booking platforms to optimize occupancy and revenue.
• Handle modifications, cancellations, and special requests from guests, ensuring prompt and accurate updates to reservations.
• Address guest inquiries and concerns related to bookings in a professional and courteous manner.
• Liaise with the front desk and other departments to ensure a smooth guest experience from booking to check-out.
• Maintain detailed records of guest interactions and reservation details in the property management system.

Requirements

• Previous experience in a reservations or front desk role within the hospitality industry is highly preferred.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using hotel reservation software and standard office applications.
• Strong organizational skills and attention to detail for accurate data entry and management.
• Ability to work independently, manage time effectively, and meet booking targets in a remote setting.
• A friendly and helpful demeanor, with a strong commitment to providing excellent customer service.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Flexible remote working arrangements, allowing work from home.
• Comprehensive training on reservation systems and hotel services.
• Opportunities for career growth within the hospitality sector.
• A supportive virtual team environment focused on guest satisfaction.