Reservationist | Private Eastern Cape Game Reserve | Lv

HotelJobs; South Africa; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Kendrick Recruitment seeks a friendly, organised Reservationist for a luxury safari reserve in the Eastern Cape. You will handle guest and agent enquiries, convert them into bookings, and ensure every detail is correct before arrival.

You will work with lodge teams to maximise occupancy and maintain a high standard of guest service. Candidates should have 2–4 years of reservations experience and strong English communication skills.

Qualifications

• Matric/Grade 12 is required.
• 2–4 years’ reservations/front-of-house experience in 5-star hospitality.
• Hospitality qualification is an advantage.
• Excellent spoken and written English with a warm, professional telephone manner.
• Strong attention to detail, numeracy and time-management skills.
• Comfortable using Semper, Opera, Pan or ResRequest and Microsoft Office/Google platforms.
• Positive, proactive approach and ability to work under pressure.
• Valid driver’s licence and own transport.

Responsabilités

• Handle enquiries from direct guests, agents and tour operators and convert to bookings.
• Capture, amend, confirm, cancel, invoice and waitlist reservations accurately.
• Respond promptly to emails and telephone enquiries.
• Follow up on provisional bookings and upsell opportunities.
• Maintain knowledge of lodge options and applicable rates.
• Check booking details, rates and billing instructions for accuracy.
• Gather dietary requirements, transport details and special requests ahead of arrival.
• Collaborate with Reservations Manager and lodge teams to maximise occupancy.
• Follow credit policies and reservations procedures.

Connaissances

Customer service

Relationship building

Attention to detail

Time management

Numeracy

Proactive/well under pressure

Formation

Matric / Grade 12

Hospitality-related qualification (advantage)

Outils

Semper

Opera

Pan

ResRequest

Microsoft Office

Google Workspace

Description du poste

Kendrick Recruitment is seeking a friendly, organised and guest-focused Reservationist to join a luxury safari reserve in the Eastern Cape. This role would suit someone who enjoys building relationships with guests and trade partners, converting enquiries into bookings and ensuring every detail is in place before arrival.

Key responsibilities:

• Handle enquiries from direct guests, agents and tour operators, converting enquiries into confirmed bookings.
• Capture; amend, confirm, cancel, invoice and waitlist reservations accurately.
• Respond promptly and professionally to emails and telephone enquiries.
• Follow up on provisional bookings and identify opportunities to upsell.
• Maintain a thorough understanding of the reserve's lodges, accommodation options and applicable rates.
• Check booking details, rates and billing instructions, ensuring all information is correct.
• Gather dietary requirements, transport details and special requests ahead of arrival.
• Work closely with the Reservations Manager and lodge teams to maximise occupancy and coordinate guest arrangements.
• Follow credit policies and reservations procedures.

Requirements:

• Matric / Grade 12.
• 2-4 years' reservations and front-of-house experience within 5-star hospitality.
• A hospitality-related qualification would be advantageous.
• Excellent spoken and written English, with a warm, professional telephone manner.
• Strong attention to detail, numeracy and time-management skills.
• Confident working with Microsoft Office, Google platforms and reservations systems such as Semper, Opera, Pan or ResRequest.
• Comfortable dealing with direct guests, agents and tour operators.
• A positive, proactive approach and the ability to work well under pressure.
• Valid driver's licence and own transport.

Working hours: Monday to Friday, 08:00-17:00, with occasional after-hours work and emergency telephone duty one weekend per month.

This is a live-out position ; so candidates must be able to arrange their own accommodation and transport.