Reservations Agent

Kendrick Recruitment; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Kendrick Recruitment is seeking a professional Reservations Agent to join a luxury safari lodge in the Northern Cape. You will handle enquiries, confirm bookings, and provide guests with detailed information on accommodations, rates and experiences.

Ideal candidates will have reservations experience in luxury hospitality, excellent communication, and strong organisation skills. The role requires a professional approach, attention to detail and the ability to work well both independently and

Qualifications

• Previous experience in a reservations role, preferably within a luxury lodge, hotel or safari environment.
• Excellent verbal and written communication skills.
• Strong organisational skills and exceptional attention to detail.
• Proficiency in reservation systems and general computer applications.
• Professional telephone manner and a guest-focused approach.
• Ability to multitask, work under pressure and meet deadlines.
• Proactive attitude and the ability to work independently as well as within a team.
• Knowledge of safari lodge operations and Tourism/Tourism industry would be advantageous.

Responsibilities

• Manage reservations enquiries received via telephone, email and online booking platforms.
• Process bookings, amendments, cancellations and special requests accurately and efficiently.
• Provide guests with detailed information regarding accommodation, lodge facilities, rates and experiences.
• Maintain accurate reservation records and ensure all guest information is updated.
• Liaise with the lodge team to communicate arrivals, departures, special occasions and guest preferences.
• Follow up on enquiries and convert potential bookings into confirmed reservations.
• Ensure all guest interactions reflect the high standards expected of a luxury safari establishment.
• Assist with administrative duties and reservation reports as required.

Skills

Reservations

Communication

Organisation

Multitasking

Teamwork

Proactive attitude

Tools

Reservation systems

MS Office

Job description

Reservations Agent – Luxury Safari Lodge | Northern Cape

Kendrick Recruitment is seeking a professional, organised and guest-focused Reservations Agent to join a luxury safari lodge in the Northern Cape. This is an excellent opportunity for an individual with a passion for hospitality, strong administrative abilities and a commitment to delivering exceptional guest service.

Key responsibilities:

• Manage reservations enquiries received via telephone, email and online booking platforms.
• Process bookings, amendments, cancellations and special requests accurately and efficiently.
• Provide guests with detailed information regarding accommodation, lodge facilities, rates and experiences.
• Maintain accurate reservation records and ensure all guest information is updated.
• Liaise with the lodge team to communicate arrivals, departures, special occasions and guest preferences.
• Follow up on enquiries and convert potential bookings into confirmed reservations.
• Ensure all guest interactions reflect the high standards expected of a luxury safari establishment.
• Assist with administrative duties and reservation reports as required.

Requirements:

• Previous experience in a reservations role, preferably within a luxury lodge, hotel or safari environment.
• Excellent verbal and written communication skills.
• Strong organisational skills and exceptional attention to detail.
• Proficiency in reservation systems and general computer applications.
• A professional telephone manner and a guest-focused approach.
• The ability to multitask, work under pressure and meet deadlines.
• A proactive attitude and the ability to work independently as well as within a team.
• Knowledge of safari lodge operations and the tourism industry would be advantageous.

Position details:

• Location: Northern Cape
• Property: Luxury Safari Lodge
• Position: Reservations Agent
• Salary: Negotiable, depending on experience