Luxury Safari Reservations Specialist

HotelJobs; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Kendrick Recruitment seeks a friendly, organised Reservationist for a luxury safari reserve in the Eastern Cape. You will handle guest and agent enquiries, convert them into bookings, and ensure every detail is correct before arrival.

You will work with lodge teams to maximise occupancy and maintain a high standard of guest service. Candidates should have 2–4 years of reservations experience and strong English communication skills.

Qualifications

• Matric/Grade 12 is required.
• 2–4 years’ reservations/front-of-house experience in 5-star hospitality.
• Hospitality qualification is an advantage.
• Excellent spoken and written English with a warm, professional telephone manner.
• Strong attention to detail, numeracy and time-management skills.
• Comfortable using Semper, Opera, Pan or ResRequest and Microsoft Office/Google platforms.
• Positive, proactive approach and ability to work under pressure.
• Valid driver’s licence and own transport.

Responsibilities

• Handle enquiries from direct guests, agents and tour operators and convert to bookings.
• Capture, amend, confirm, cancel, invoice and waitlist reservations accurately.
• Respond promptly to emails and telephone enquiries.
• Follow up on provisional bookings and upsell opportunities.
• Maintain knowledge of lodge options and applicable rates.
• Check booking details, rates and billing instructions for accuracy.
• Gather dietary requirements, transport details and special requests ahead of arrival.
• Collaborate with Reservations Manager and lodge teams to maximise occupancy.
• Follow credit policies and reservations procedures.

Skills

Customer service

Relationship building

Attention to detail

Time management

Numeracy

Proactive/well under pressure

Education

Matric / Grade 12

Hospitality-related qualification (advantage)

Tools

Semper

Opera

Pan

ResRequest

Microsoft Office

Google Workspace

Job description

Kendrick Recruitment seeks a friendly, organised Reservationist for a luxury safari reserve in the Eastern Cape. You will handle guest and agent enquiries, convert them into bookings, and ensure every detail is correct before arrival.

You will work with lodge teams to maximise occupancy and maintain a high standard of guest service. Candidates should have 2–4 years of reservations experience and strong English communication skills.