Reservations Manager

Kendrick Recruitment; Mbombela (Nelspruit); On-site; ZAR 420,000 - 560,000; Full time

Job summary

Kendrick Recruitment in Hazyview, Mpumalanga, seeks an experienced Reservations Manager for a luxury safari estate. You will oversee all reservations operations, maximise occupancy and revenue, and lead a guest‑focused team to deliver exceptional service throughout the booking journey.

The ideal candidate has luxury hospitality experience, strong knowledge of reservations systems and rates management, outstanding communication, and leadership skills to drive accuracy, efficiency and guest

Qualifications

• Proven experience in a Reservations Manager or senior reservations role within luxury hospitality.
• Experience in a luxury lodge, safari estate or high-end hotel environment.
• Strong knowledge of reservations systems and booking platforms.
• Excellent communication, organisational and administrative skills.
• Understanding of rates, occupancy management and revenue optimisation.
• Attention to detail and ability to work under pressure.
• Guest-focused approach and strong leadership abilities.

Responsibilities

• Oversee reservations operations and ensure efficient booking management.
• Manage enquiries, bookings, amendments and cancellations across channels.
• Maintain accurate reservation records and up-to-date guest information.
• Monitor occupancy, room availability and rates to maximise revenue.
• Build relationships with travel agents, tour operators and guests.
• Lead, train and support the reservations team.
• Ensure professional communication and exceptional service throughout the booking process.

Skills

Reservations management

Luxury hospitality experience

Communication skills

Organisational skills

Revenue management

Leadership abilities

Attention to detail

Tools

Reservations software

Booking platforms

Job description

Kendrick Recruitment is seeking an experienced and organised Reservations Manager for a luxury safari estate in Hazyview, Mpumalanga.

Key Responsibilities

• Oversee all reservations operations and ensure efficient management of bookings.
• Manage enquiries, bookings, amendments and cancellations across all reservation channels.
• Maintain accurate reservation records and ensure all guest information is up to date.
• Monitor occupancy, room availability and rates to maximise revenue.
• Build and maintain strong relationships with travel agents, tour operators and guests.
• Lead, train and support the reservations team.
• Ensure professional communication and exceptional service throughout the booking process.

Requirements

• Proven experience in a Reservations Manager or senior reservations role within luxury hospitality.
• Previous experience in a luxury lodge, safari estate or high-end hotel environment.
• Strong knowledge of reservations systems and booking platforms.
• Excellent communication, organisational and administrative skills.
• Good understanding of rates, occupancy management and revenue optimisation.
• Strong attention to detail and the ability to work under pressure.
• A professional, guest-focused approach and strong leadership abilities.

Salary: Negotiable, depending on experience.