Reservationist

Zohorecruit; Wes-Kaap; On-site; ZAR 202,000 - 241,000; Full time

Job summary

Kendrick Recruitment is seeking a professional Reservationist to join a luxury hotel in Tokai, Western Cape. You will manage all reservation enquiries via telephone, email and booking platforms, process bookings, amendments and cancellations, and provide guests with details on rates, availability and facilities.

The ideal candidate has experience in hotel reservations, excellent communication, strong organisational skills and the ability to multitask under pressure, delivering outstanding guest

Qualifications

• Previous experience in reservations within hotel or luxury hospitality.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in hotel reservation systems and basic computer applications.
• Ability to multitask, prioritise, and work under pressure.
• Professional, guest-focused attitude with high service standards.
• Strong interpersonal skills and teamwork.

Responsibilities

• Manage all reservation enquiries via telephone, email and booking platforms.
• Process bookings, amendments and cancellations accurately and efficiently.
• Provide guests with information on accommodation, rates, availability and facilities.
• Ensure reservations are recorded correctly in the booking system.
• Coordinate with front office, sales and other departments for seamless guest experience.
• Handle guest requests and special arrangements professionally and timely.
• Maintain accurate reservation records and update guest information.
• Deliver excellent customer service in a luxury hospitality environment.

Skills

Reservation experience

Communication skills

Organization

Guest service

Interpersonal skills

Tools

Hotel reservation systems

General computer applications

Job description

Full time | Kendrick Recruitment | South Africa

Posted On 2026/10/05

Job Information

Reservations

R19,845

City Tokai

State/Province Western Cape

7945

Job Description

Reservationist – Luxury Hotel

Salary: R19,845 per month

Kendrick Recruitment is seeking a professional and detail-oriented Reservationist to join a luxury hotel in Tokai, Western Cape. This opportunity is ideal for an individual with a passion for hospitality, excellent organisational skills and a strong commitment to delivering exceptional guest service.

Key Responsibilities

• Manage all reservation enquiries received via telephone, email and other booking platforms.
• Process bookings, amendments and cancellations accurately and efficiently.
• Provide guests with detailed information regarding accommodation, rates, availability and hotel facilities.
• Ensure all reservations are recorded correctly within the booking system.
• Communicate effectively with the front office, sales and other relevant departments to ensure a seamless guest experience.
• Handle guest requests and special arrangements professionally and timeously.
• Maintain accurate reservation records and ensure all guest information is updated.
• Deliver excellent customer service while upholding the standards of a luxury hospitality environment.

Requirements

• Previous experience in a reservations role within a hotel or luxury hospitality environment.
• Excellent verbal and written communication skills.
• Strong organisational skills and exceptional attention to detail.
• Proficiency in hotel reservation systems and general computer applications.
• The ability to multitask, prioritise responsibilities and work effectively under pressure.
• A professional, guest-focused attitude with a passion for delivering high standards of service.
• Strong interpersonal skills and the ability to work well within a team.

Salary: R19,845 per month.