Reservationist

Kendrick Recruitment; Kou-Kamma Local Municipality; Sur place; ZAR 223 000 - 268 000; Plein temps

Avantages offerts par ce poste

Small monthly incentive

Live-out role

Cape Town office

Résumé du poste

Kendrick Recruitment in Milnerton, Cape Town invites a skilled Reservationist to manage end-to-end reservations for luxury lodges and hotels. Fast-paced, guest-focused role requiring attention to detail and warm service, with a live-out office base in Milnerton.

The position offers a monthly salary and a small incentive after 6 months, with an emphasis on accuracy, professional communication, and team collaboration in a boutique reservations office.

Qualifications

• Luxury hospitality reservations experience is essential.
• Proficient with reservations systems and Microsoft Office.
• Excellent written and verbal communication.
• Organised, deadline-driven and accurate under pressure.

Responsabilités

• Handle reservations from enquiry to confirmation, including amendments and cancellations
• Respond professionally to client and agent enquiries via email and phone
• Capture bookings accurately and maintain detailed guest and agent records
• Generate quotes and confirmations, ensuring correct rates and inclusions
• Coordinate special requests, guest preferences, and operational notes
• Liaise with lodge teams and internal departments to ensure smooth booking flow
• Maintain high attention to detail in all documentation and guest communication
• Support reporting, filing, and general reservations administration

Connaissances

Excellent written and verbal comms

Customer service mindset

Organised and deadline-driven

Telephone etiquette

Team player attitude

Outils

Reservations systems

Microsoft Office

Description du poste

Reservationist – Boutique Reservations Office (Hospitality & Lodges) - Cape Town Live-out Role | Salary: R22,000 | Small monthly incentive after 6 months

Kendrick Recruitment is seeking an experienced Reservationist to join a well-established reservations office based in Milnerton, Cape Town. This is a fast-paced role suited to a detail-orientated, guest-focused professional who understands luxury hospitality standards and can manage end-to-end reservations with accuracy, efficiency, and warmth.

Key Responsibilities

• Handle reservations from enquiry to confirmation, including amendments and cancellations
• Respond professionally to client and agent enquiries via email and phone
• Capture bookings accurately and maintain detailed guest and agent records
• Generate quotes and confirmations, ensuring correct rates and inclusions
• Coordinate special requests, guest preferences, and operational notes
• Liaise with lodge teams and internal departments to ensure smooth booking flow
• Maintain high attention to detail in all documentation and guest communication
• Support reporting, filing, and general reservations administration

Requirements

• Previous reservations experience within luxury hospitality, lodges, or hotels essential
• Strong computer literacy and confidence using reservations systems and Microsoft Office
• Excellent written and verbal communication skills
• Highly organised, deadline-driven, and accurate under pressure
• Strong customer service mindset and professional telephone etiquetteTeam player with a positive, solutions-driven attitude

Package

• Salary: R20,000 per month
• Live-out role, office-based in Milnerton, Cape Town
• Small monthly incentive applies after 6 months (performance dependent)