Reservationist

Zohorecruit; Franschhoek; On-site; ZAR 237,000 - 321,000; Full time

Job summary

Kendrick Recruitment is seeking an organised and service-driven Reservationist to join a prestigious wellness farm in Franschhoek. This opportunity is suited to a hospitality professional with strong administrative abilities and a passion for delivering personalised guest experiences within a luxury wellness environment.

You will manage reservations, respond to guest enquiries, provide information on rates and packages, and liaise with departments to meet guest preferences.

Qualifications

• Experience in luxury hospitality reservations.
• Excellent written and verbal communication.
• Strong organisational skills and attention to detail.
• Professional telephone manner.
• Ability to multitask and work under pressure.

Responsibilities

• Manage all accommodation reservations from enquiry to confirmation.
• Respond to guest enquiries via phone, email and other channels.
• Provide information on rates, availability, wellness offerings and packages.
• Process bookings, amendments, cancellations and special requests.
• Maintain accurate reservation records and update systems.
• Liaise with departments to communicate guest preferences.
• Assist with occupancy management and maximise bookings.
• Ensure guest correspondence reflects high standards of service.
• Support the wider team with administrative duties.

Skills

Communication skills

Organisational skills

Attention to detail

Phone etiquette

Multitasking

Problem-solving

Guest focus

Tools

Reservation systems

Booking platforms

Microsoft Office

Job description

Full time | Kendrick Recruitment | South Africa

Posted On 2026/09/30

Job Information

Reservations

R25,000

City Franschhoek

State/Province Western Cape

7690

Job Description

Kendrick Recruitment is seeking an organised and service-driven Reservationist to join a prestigious wellness farm in Franschhoek. This opportunity is suited to a hospitality professional with strong administrative abilities, excellent communication skills and a passion for delivering personalised guest experiences within a luxury wellness environment.

Key Responsibilities:

Manage all accommodation reservations, from initial enquiries through to booking confirmations.

Respond promptly and professionally to guest enquiries via telephone, email and other communication channels.

Provide accurate information regarding accommodation, rates, availability, wellness offerings and packages.

Process new bookings, amendments, cancellations and special requests efficiently.

Maintain accurate reservation records and ensure all booking systems are kept up to date.

Liaise with relevant departments to communicate guest preferences, dietary requirements and special arrangements.

Assist with managing occupancy levels and maximising booking opportunities.

Ensure all guest correspondence reflects the property's high standards of service and professionalism.

Handle guest queries and resolve reservation-related issues efficiently.

Support the wider hospitality team with administrative duties when required.

Requirements:

Previous experience in a reservations role within luxury hospitality, a hotel, lodge or boutique property.

Excellent written and verbal communication skills.

Strong organisational skills and exceptional attention to detail.

Proficiency in reservation systems, booking platforms and Microsoft Office.

A professional telephone manner and a guest-focused approach.

The ability to multitask, prioritise workloads and work effectively under pressure.

Strong problem-solving skills and a proactive attitude.

A genuine interest in wellness, hospitality and delivering exceptional guest experiences.

Salary: R25,000 per month.

Property Type: Luxury Wellness Farm.